At a Glance
- Tasks: Help residents access housing and resolve neighbourhood issues while managing a designated area.
- Company: Join a supportive Housing and Communities team making a real difference in Newcastle.
- Benefits: Competitive salary, career growth, and the chance to impact lives positively.
- Other info: Exciting opportunity for passionate individuals who value being Proud, Fair, and Ambitious.
- Why this job: Be a key contact for residents and improve community outcomes every day.
- Qualifications: Experience in housing management and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking to recruit two Housing Officers to join our Housing and Communities team: one permanent position and one fixed term position for 12 months. This is an exciting opportunity to make a real difference to the lives of our residents, helping people access housing, sustain their tenancies and resolve issues within their neighbourhoods. As a key point of contact for customers, you will play an important role in delivering our vision to be First for Housing and ensuring residents receive responsive, high-quality services.
As a Housing Officer, you will manage a designated neighbourhood and provide a comprehensive housing management service. You will oversee allocations and void management, ensuring homes are let efficiently and in line with Council policies and performance targets. You will work directly with residents, providing advice, support and practical solutions to help sustain tenancies and improve neighbourhood outcomes. Whether visiting customers in their homes, meeting residents in local hubs or attending community events, you will be highly visible within your neighbourhoods and committed to resolving issues quickly and effectively.
We are looking for someone with experience of housing management or delivering services within social housing, who is passionate about helping people and improving communities. You will have excellent communication skills, a strong customer focus and the ability to manage a varied caseload while working collaboratively with a wide range of residents, stakeholders and partner organisations. This is an excellent opportunity to join a supportive team and build a rewarding career while making a positive impact on the lives of residents and communities across Newcastle. If you share our values of being Proud, Fair and Ambitious, we'd love to hear from you.
The closing date for applications is 27 September 2026. It is anticipated that shortlisted applicants will be invited to attend interviews during w/c 5 October 2026.
Housing Officer in Newcastle upon Tyne employer: Newcastle City Council
Newcastle City Learning (NCL) is an excellent employer that values communication and creativity, offering a supportive work environment where your contributions directly impact the community's educational landscape. With a commitment to employee growth and development, NCL provides opportunities for skill enhancement while fostering a culture of collaboration and respect. Working at either the Heaton Centre or Westgate College, you will enjoy a dynamic atmosphere that prioritises the welfare of children and vulnerable adults, ensuring that your role is both meaningful and rewarding.
