Newcastle City Council is committed to ensuring residents have access to safe, suitable housing and the support they need to prevent or resolve homelessness. We are seeking an experienced and motivated Housing Assessment and Advice Manager to lead the delivery of our Homelessness Prevention Team.
This is an exciting opportunity to play a key leadership role within Housing Services, responsible for housing advice, homelessness prevention, statutory homelessness assessments and emergency homelessness responses. You will be responsible for ensuring the delivery of high-quality, customer-focused services that achieve positive outcomes for residents while meeting the Council's statutory duties.
The Role
As Housing Assessment and Advice Manager, you will provide leadership, direction and support to a team of managers and frontline staff, driving service performance, professional practice and continuous improvement. You will oversee complex housing and homelessness cases, ensuring robust decision-making, effective risk management and compliance with relevant legislation and guidance.
Working closely with internal services and external partners, you will help shape and develop services, contribute to strategic priorities and support the delivery of Newcastle's ambitions to prevent homelessness and improve housing outcomes across the city.
We are looking for a confident and approachable leader with substantial experience of managing housing advice, homelessness or related services. You will have excellent knowledge of housing and homelessness legislation, strong people management skills and the ability to lead through change while maintaining a focus on service quality and customer outcomes.
In return, we offer the opportunity to make a meaningful difference to the lives of Newcastle residents, working within a supportive organisation that values innovation, collaboration and professional development.
At Newcastle City Council, we are Proud, Fair and Ambitious. If you share these values and are passionate about leading services that have a real impact on people's lives, we'd love to hear from you.
For an informal discussion about the role, please contact Charlotte Johnson, Service Manager, Homelessness and Housing Options: mail: charlotte.johnson@newcastle.gov.uk& tel:07936523565
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Housing Assessment and Advice Manager in Newcastle upon Tyne employer: Newcastle City Council
Newcastle City Learning (NCL) is an excellent employer that values communication and creativity, offering a supportive work environment where your contributions directly impact the community's educational landscape. With a commitment to employee growth and development, NCL provides opportunities for skill enhancement while fostering a culture of collaboration and respect. Working at either the Heaton Centre or Westgate College, you will enjoy a dynamic atmosphere that prioritises the welfare of children and vulnerable adults, ensuring that your role is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assessment and Advice Manager in Newcastle upon Tyne
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Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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How to prepare for a job interview at Newcastle City Council
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Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Newcastle City Council.
