At a Glance
- Tasks: Support families in overcoming challenges and achieving positive change through hands-on interventions.
- Company: Join Newcastle's vibrant community-focused Safeguarding Service.
- Benefits: Enjoy hybrid working, discounts, wellbeing support, and a culture that values you.
- Other info: Be part of a supportive team dedicated to safeguarding and family welfare.
- Why this job: Make a real impact on children's lives while building meaningful relationships.
- Qualifications: Experience in social care or related fields, with strong relationship-building skills.
The predicted salary is between 33953 - 41499 £ per year.
This is your moment. Shape the Future. Feel Supported. Belong in Newcastle. Newcastle is more than a workplace, it’s a community. A vibrant, multicultural city where creativity, kindness and resilience run deep.
About the Role
We are recruiting to the exciting role of MST-CAN Family Resource Worker to join our MST-CAN team within Newcastle’s Safeguarding Service. This is an opportunity to be part of a specialist service working intensively with children and families where there are significant safeguarding concerns, helping families make meaningful and sustainable changes so that children can remain safely within their family wherever possible.
As a Family Resource Worker, you will work alongside MST-CAN Therapists and the wider team to support the development and delivery of systemic and behavioural interventions with families. You will have a practical, hands‑on role, working directly with families in their homes and communities to help them overcome challenges, build on their strengths and achieve positive change.
The role is varied and will include supporting therapists with gathering information and safety assessments, helping families put agreed interventions into practice and supporting behaviourally based approaches including parent management strategies, cognitive behavioural approaches and crisis intervention. You will also provide practical support to families around some of the wider issues that can affect their ability to make and sustain change. This could include helping families to address housing difficulties, finances and debt, benefits, substance misuse, education, employment and positive use of their time.
Building relationships is central to the role. You will work closely with families and alongside professionals across children’s social care, schools, health, mental health services, adult services and other agencies to make sure support is coordinated around the needs of the child and family. You will contribute to clinical supervision and treatment planning, maintain accurate records and, where required, help prepare information and reports for meetings, conferences and court.
Above all, we are looking for someone who can build positive relationships with families, work confidently as part of a multidisciplinary team and remain focused on improving outcomes for children. You will need to be able to balance practical support with professional curiosity, clear boundaries and a strong commitment to safeguarding.
Our Safeguarding Service
The ambition for Child Protection in Newcastle is for families to receive the right support at the right time, from the right people, to ensure children are kept safe. Child Protection is underpinned by relational practice between partner agencies and families. In Newcastle, we have established a Safeguarding Delivery Service and a Multiagency Child Protection Team which provides a seamless service when children are at risk of, or have suffered, significant harm.
Within our Safeguarding Delivery Service and Multiagency Child Protection Team there is a range of skills and experience delivered by Social Workers and specialist practitioners, overseen by experienced Team Managers, with collaboration between partner agencies including Police, Health and Education. Our aim is to provide a proportionate, coordinated and effective multi‑agency response to harm, working alongside families to achieve safe and sustainable change.
Why Newcastle, Why Now
We’re not just a local authority. We’re a city with ambition, heart and a bold vision for children. At Children & Families Newcastle, we’re building something special: a service rooted in relationships, restorative practice and real impact. We’ve been judged Good with Outstanding areas by Ofsted, and we’re not stopping there. We’re working towards becoming a UNICEF Child Friendly City and a Marmot City, tackling inequality and putting children at the centre of everything we do.
Families First: Transforming How We Support Children and Families
Families First is a whole‑system shift designed to give children and families the right help at the right time and to make our practice more meaningful, relational and effective. Through earlier intervention and prevention, our new Family Help teams step in at the right time when families need support, helping them work through the challenges they face. We’re breaking down traditional silos by bringing local authority services together with Police, Health and Education partners to create a single, seamless system of support.
Families are placed firmly in the lead through Family Led Decision Making, now embedded as standard practice, ensuring their voices shape the decisions that matter most. We’re strengthening support networks so more children can remain safely at home, including increased support for kinship carers. Instead of “stop/start” involvement, families will experience consistent, long‑term relationships with one Lead Practitioner walking alongside them throughout their journey. And when significant harm is present, our multidisciplinary child protection arrangements provide the specialist and decisive intervention families need. MST‑CAN forms an important part of this approach. Its intensive, whole‑family way of working supports the Families First ambition of keeping children safe, strengthening families and addressing the difficulties that can contribute to harm. As a Family Resource Worker, you will contribute directly to that work by helping families turn plans and interventions into practical change in their everyday lives.
Families First is about doing what works, earlier, together and with families at the centre.
A Culture Where You Can Thrive
Our values are simple but powerful: Be safe. Be heard. Be innovative. Be supported. We want Newcastle to be a place where people enjoy coming to work, where you feel able to talk openly when things are difficult, where your ideas matter and where you’re encouraged to grow. We invest in our people because we want them to stay, progress and build long‑term careers with us. Our leadership team is visible, approachable and deeply connected to the realities of frontline practice. They understand the pressures, celebrate the successes and stand alongside you when challenges arise.
Flexibility That Works for Real Life
We know people do their best work when they have balance, space and trust. That’s why we offer: Hybrid working that genuinely works, including the flexibility to work from home where the needs of the role and families allow. The ability to carry over up to one week’s worth of flexi, with an allowance of two days a month to take off. A culture that recognises you’re a whole person, not just an employee. A connected and supportive workplace. Our teams are based within our locality bases in the heart of our communities and at Partnership House, a modern, collaborative space designed to support meaningful relationships and team connection.
You’ll also benefit from: Free parking. Excellent transport links, with Regent Centre Metro around a five‑minute walk from the office and approximately 13 minutes into Newcastle city centre. Pool car scheme. NHS car fleet scheme.
Benefits That Make a Real Difference
We want you to feel valued, not just in your work, but in your everyday life. Through our benefits package you’ll have access to a range of discounts and offers, including: Vivup discounts, including savings at major supermarkets and 5% off B&Q. £12.50 spa days at the Crowne Plaza. Discounted gym memberships. A wide range of wellbeing, lifestyle and financial support offers. It’s all part of creating a workplace where you feel appreciated, supported and part of something bigger.
A Community That Welcomes You
Newcastle is a city full of energy, warmth and opportunity. A place where people look out for each other. A place where you can build a career, make a difference and feel like you belong. Grow your practice. Make a difference. Thrive in Newcastle.
This isn’t just another job. This is Newcastle.
Our Commitment
Newcastle City Council is committed to equality, diversity and inclusion and to building services that reflect, value and respond to our communities. We welcome applicants from all backgrounds, and particularly from individuals whose identities or experiences are currently underrepresented in our workforce. We recognise that working with children and families experiencing significant challenges can at times be emotionally demanding. You will be supported through supervision, reflective practice and team‑based support. We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity. If you are successful we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity.
Family Resource Worker (MST Can) in Newcastle upon Tyne employer: Newcastle City Council
Newcastle City Learning (NCL) is an excellent employer that values communication and creativity, offering a supportive work environment where your contributions directly impact the community's educational landscape. With a commitment to employee growth and development, NCL provides opportunities for skill enhancement while fostering a culture of collaboration and respect. Working at either the Heaton Centre or Westgate College, you will enjoy a dynamic atmosphere that prioritises the welfare of children and vulnerable adults, ensuring that your role is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Family Resource Worker (MST Can) in Newcastle upon Tyne
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Newcastle City Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Newcastle City Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Newcastle City Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Newcastle City Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Family Resource Worker (MST Can) in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Newcastle City Council:Before hitting send, make sure to tailor your application specifically to Newcastle City Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Newcastle City Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
