Newcastle City Council is seeking a proactive candidate to join our round-the-clock contact centre team. You will handle and coordinate calls for various city services, dispatch emergency response teams, and support out-of-hours housing repairs and public safety operations.
The role offers leadership development and requires resilience during challenging moments. You will work a rotating 12-hour shift pattern, with a total 40.25 hours per week (37 hours + 3.25 hours overtime).
Emergency Call Centre Advisor — Leadership Path in Newcastle upon Tyne employer: Newcastle City Council
Newcastle City Learning (NCL) is an excellent employer that values communication and creativity, offering a supportive work environment where your contributions directly impact the community's educational landscape. With a commitment to employee growth and development, NCL provides opportunities for skill enhancement while fostering a culture of collaboration and respect. Working at either the Heaton Centre or Westgate College, you will enjoy a dynamic atmosphere that prioritises the welfare of children and vulnerable adults, ensuring that your role is both meaningful and rewarding.
