At a Glance
- Tasks: Help recover debts and maximise income for the Council while supporting customers.
- Company: Join a supportive and collaborative team focused on community impact.
- Benefits: Flexible working arrangements, training opportunities, and a chance to grow your skills.
- Other info: Be part of a dynamic team with a focus on continuous improvement.
- Why this job: Make a difference in people's lives while developing your negotiation and communication skills.
- Qualifications: Experience in debt recovery or customer-facing roles is essential.
The predicted salary is between 28168 - 34428 £ per year.
Are you motivated, customer-focused and confident negotiating positive outcomes?
We are looking for a proactive Debt Recovery Officer to help maximise the Council’s income by recovering sundry debt and Housing Benefit overpayments in line with legislation and council policy.
What you’ll be doing
You will support the effective collection and recovery of income, work with customers to agree affordable arrangements, use a range of recovery methods, respond to enquiries, and contribute to continuous service improvement.
We’re looking for someone who
- Has experience in debt recovery, income collection, enforcement or similar customer-facing work.
- Can negotiate constructively while maintaining professionalism and empathy.
- Communicates clearly across phone, email and correspondence.
- Works well with colleagues, external partners and customers.
- Is confident using digital systems and committed to improvement.
What we offer
- A supportive, collaborative team
- Opportunities for training and development
- Flexible working arrangements
If you are successful we will undertake additional recruitment checks which will include a check to see if you have any unspent criminal convictions.
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Debt Recovery Officer in Newcastle upon Tyne employer: Newcastle City Council
Newcastle City Learning (NCL) is an excellent employer that values communication and creativity, offering a supportive work environment where your contributions directly impact the community's educational landscape. With a commitment to employee growth and development, NCL provides opportunities for skill enhancement while fostering a culture of collaboration and respect. Working at either the Heaton Centre or Westgate College, you will enjoy a dynamic atmosphere that prioritises the welfare of children and vulnerable adults, ensuring that your role is both meaningful and rewarding.
