We are seeking a highly motivated individual to join our enthusiastic and dedicated Customer Service Assistant teams. We are recruiting for a fixed term post until 31 March 2027, working across our 3 art galleries - the Laing, the Shipley and the Hatton.
Successful applicants will deliver a high standard of customer service across our venues. Post holders will be expected to undertake a range of activities associated with the general operation of our museums and galleries, acting as the first point of contact for visitors, answering enquiries and providing information and assistance on the service and activities within the venue. Post holders will also explain exhibits and displays, demonstrate interactive exhibits and may undertake group guided tours, as well as actively promoting retail and fundraising activities to encourage visitor spend. Operating tills, generating income via donations and shop sales and promoting exhibitions will also be part of the role.
Applicants will have numeracy, literacy and basic IT skill as well as experience in a visitor-facing role and commitment to engaging with visitors.
Appointees will be required to work to a 28-day roster pattern which will include regular Saturdays.
Contact Information
If you have any specific questions about the job role, please contact hr@northeastmuseums.org.uk.
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Customer Service Assistant in Newcastle upon Tyne employer: Newcastle City Council
Newcastle City Learning (NCL) is an excellent employer that values communication and creativity, offering a supportive work environment where your contributions directly impact the community's educational landscape. With a commitment to employee growth and development, NCL provides opportunities for skill enhancement while fostering a culture of collaboration and respect. Working at either the Heaton Centre or Westgate College, you will enjoy a dynamic atmosphere that prioritises the welfare of children and vulnerable adults, ensuring that your role is both meaningful and rewarding.
