Join the team that keeps Newcastle moving - one call at a time! Are you a confident communicator with a passion for delivering excellent service? Already working in customer service and looking to take that next exciting step towards leadership? Then read on - this could be the opportunity you've been waiting for!
- Taking and co-ordinating calls for Contact Centre services, Care Alarms, and more
- Dispatching response teams in emergency situations
- Supporting out-of-hours services for housing repairs, public safety, and local services
- Being a key part of our city-wide safety and wellbeing response
You'll be working as part of a supportive team working round the clock call handling that truly makes a difference in people's lives - often during their most challenging moments.
Please note that this position requires you to work bank holidays including Christmas and New Year depending on the shift pattern.
Please note, all fixed term posts are available for secondment, for a secondment you must gain your managers approval prior to applying.
We're looking for someone who:
- Can remain calm under pressure (even when the phones won't stop ringing)
- Has a positive, can-do attitude that brings out the best in others
- Knows how to prioritise - especially when dealing with life-critical calls
- Can quickly defuse difficult situations with empathy and professionalism
- Wants to build leadership skills and take that next step in their career.
Bonus points if you have experience in call handling with the NHS, emergency services or the care sector. But don't worry if you don't, we offer full training.
Hours: 40.25 hours weekly (37 hours plus 3.25 hours contractual overtime), working a rotating 12-hour shift. Shift pattern consists of 3-day shifts, 3 rest days, 3 day shifts, 3 rest days, 3 night shifts, 3 rest days, 3 night shifts 3 rest days.
Customer Service Advisors in Newcastle upon Tyne employer: Newcastle City Council
Newcastle City Learning (NCL) is an excellent employer that values communication and creativity, offering a supportive work environment where your contributions directly impact the community's educational landscape. With a commitment to employee growth and development, NCL provides opportunities for skill enhancement while fostering a culture of collaboration and respect. Working at either the Heaton Centre or Westgate College, you will enjoy a dynamic atmosphere that prioritises the welfare of children and vulnerable adults, ensuring that your role is both meaningful and rewarding.
