Newcastle City Council’s Contact Centre in South Gosforth handles queries related to council services, including reporting repairs and assisting vulnerable customers. This is an office-based role requiring a calm, customer-focused approach and a positive attitude.
You will work in a supportive team, with clear guidance from your manager and structured training to develop confidence in your role. The post involves varied shifts, with training blocks and participation in regular team meetings.
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Customer Service Advisor - Council Contact Centre in Newcastle upon Tyne employer: Newcastle City Council
Newcastle City Learning (NCL) is an excellent employer that values communication and creativity, offering a supportive work environment where your contributions directly impact the community's educational landscape. With a commitment to employee growth and development, NCL provides opportunities for skill enhancement while fostering a culture of collaboration and respect. Working at either the Heaton Centre or Westgate College, you will enjoy a dynamic atmosphere that prioritises the welfare of children and vulnerable adults, ensuring that your role is both meaningful and rewarding.
