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- Tasks: Lead the planning and delivery of Newcastle's visitor experience for EURO 2028.
- Company: Join Newcastle City Council, a community focused on innovation and impact.
- Benefits: Be part of a global event and shape unforgettable experiences.
- Why this job: Make a real difference in a vibrant city during a major sporting event.
- Qualifications: Experience in delivering complex programmes and strong decision-making skills.
- Other info: Fixed term role until September 2028 with opportunities for secondment.
The predicted salary is between 36000 - 60000 £ per year.
Newcastle is preparing for one of the biggest sporting events in the world — EURO 2028 — and we want you to help us deliver it. As a Host City, we’re ready to welcome thousands of fans, showcase our incredible culture, and reinforce our reputation as one of the UK’s leading Event Cities. Newcastle City Council is assembling a dynamic team to make it happen, and we’re searching for an exceptional City Experience Manager to play a pivotal role. This is a fixed term position, until 30th September 2028.
This is more than a job — it’s an opportunity to shape unforgettable experiences, transform the city during a global event, and be part of something that will leave a legacy for years to come. As City Experience Manager, you’ll lead the planning and delivery of the city-wide visitor experience for EURO 2028. From wayfinding and city dressing to fan services, volunteering and information for visitors, you’ll ensure that every element comes together seamlessly.
What you’ll be doing:
- Leading the delivery of all city experience elements within Newcastle’s EURO 2028 Host City Concept
- Overseeing wayfinding, city dressing, fan services and volunteer programmes
- Managing staff and managers across multiple workstreams
- Working with transport, hospitality, accommodation and city partners to ensure visitors have the information they need
- Managing significant budgets and ensuring value for money
- Leading procurement and contract management for goods and services
- Chairing working groups and reporting to senior governance boards
- Managing risk and ensuring inclusive, accessible and safe experiences for all
What we’re looking for:
You’ll be experienced with a strong track record of delivering complex programmes across multiple partners and workstreams. You’ll be comfortable operating at pace, making decisions, managing risk and bringing people together around a shared goal. You’ll also bring a clear commitment to inclusion, accessibility and creating experiences that work for everyone. You’ll work closely with senior colleagues, UEFA partners, city stakeholders and operational teams to deliver a welcoming, inclusive and vibrant city experience that reflects Newcastle at its best.
At Newcastle City Council, you’re not just joining a team — you’re joining a community that values ambition, innovation and a commitment to making a real difference. If you’re excited by the idea of helping deliver a global event and shaping how the world experiences Newcastle, we want to hear from you.
Apply now and help us show the world what Newcastle can do.
For an informal discussion please contact Jim Mawdsley on 07816151196. Apply online at www.northeastjobs.org.uk, select ‘Apply Now’ and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox. Please note, all fixed term posts are available for secondment. For a secondment, you must gain your manager's approval prior to applying.
City Experience Manager in Newcastle upon Tyne employer: Newcastle City Council
Contact Detail:
Newcastle City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land City Experience Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join local meetups, or even hit up social media groups related to event management. The more people you know, the better your chances of landing that City Experience Manager role.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your past projects and experiences. Include any relevant work you've done in event planning, managing teams, or working with stakeholders. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching Newcastle's culture and the specifics of EURO 2028. Be ready to discuss how you can enhance the visitor experience and make it unforgettable. Tailor your answers to show that you understand the city's unique vibe and what makes it special.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, keep an eye on your email for updates — staying on top of communication is key to making a great impression.
We think you need these skills to ace City Experience Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about shaping unforgettable experiences for EURO 2028 and what Newcastle means to you.
Tailor Your Experience: Make sure to highlight your relevant experience in managing complex programmes and working with multiple partners. We’re looking for specific examples that demonstrate your ability to deliver results in a fast-paced environment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your skills and how they align with the City Experience Manager role.
Check Your Details: Before hitting submit, double-check your application for any typos or errors. We want to see your best work, so take a moment to ensure everything is polished and professional. And remember, apply through our website!
How to prepare for a job interview at Newcastle City Council
✨Know Your Event Inside Out
Make sure you’re well-versed in EURO 2028 and Newcastle's role as a Host City. Research the event's history, its significance, and how it will impact the local community. This knowledge will show your passion and commitment to delivering an exceptional experience.
✨Showcase Your Project Management Skills
Prepare examples of your experience managing complex programmes across multiple partners. Be ready to discuss specific challenges you've faced, how you overcame them, and the outcomes. This will demonstrate your ability to lead and deliver under pressure.
✨Emphasise Inclusion and Accessibility
Given the focus on creating inclusive experiences, be prepared to share your thoughts on how to ensure accessibility for all visitors. Discuss any relevant experience you have in this area, and suggest innovative ideas that could enhance the visitor experience.
✨Engage with Stakeholders
Highlight your experience working with various stakeholders, from senior colleagues to city partners. Prepare to discuss how you’ve successfully brought people together around a shared goal, as collaboration will be key in this role.