Security Services | Newcastle City Council
Are you an experienced security professional with strong operational and supervisory skills? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd like to hear from you.
We're seeking a Chargehand Security Officer to support the delivery of security services across Newcastle City Council's buildings and facilities. This is a varied and rewarding role that combines security control room operations, incident management, mobile response, and the coordination of day-to-day security activities.
As a key member of the Security Services team, you will assist in the coordination of security operations, monitor a range of electronic security systems including CCTV, access control and alarm systems, respond to incidents and emergencies, and provide guidance to Security Officers to ensure service standards are maintained.
You will also act as the first point of contact for operational and staffing issues outside normal working hours and assist with rota management.
We are looking for someone who has:
- Experience working in a security control room environment.
- Experience supervising, coordinating or leading staff within a security setting.
- A valid SIA Door Supervisor and CCTVLicence.
- A full UK driving licence.
- Experience monitoring CCTV, alarm systems and access control systems.
- Experience responding to incidents and emergency situations while remaining calm under pressure.
- Strong communication, customer service and decision-making skills.
- Experience completing incident reports, maintaining accurate records and following operational procedures.
- ExcellentIT skills and the ability to work with a variety of security management systems.
A proactive approach to problem solving and service delivery.
What you'll be doing:
- Coordinating day-to-day security operations.
- Monitoring CCTV, access control, lone worker and alarm systems.
- Managing responses to alarms and incidents.
- Providing mobile patrol and response services.
- Supervising staff and supporting service delivery.
- Managing staffing issues and rotas out of hours.
- Maintaining accurate records and incident reports.
- Ensuring compliance with policies, procedures and industry standards.
Appointment to this post is conditional upon the poilice required vetting clearance being granted and maintained throughout employment.
This is an excellent opportunity for someone looking to develop their leadership career within a professional and highly regarded Security Services team, helping to keep Newcastle's employees, visitors, buildings and assets safe and secure.
Join us and play a key role in protecting the people, places and services that matter to Newcastle.
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Chargehand Security Officer in Newcastle upon Tyne employer: Newcastle City Council
Newcastle City Learning (NCL) is an excellent employer that values communication and creativity, offering a supportive work environment where your contributions directly impact the community's educational landscape. With a commitment to employee growth and development, NCL provides opportunities for skill enhancement while fostering a culture of collaboration and respect. Working at either the Heaton Centre or Westgate College, you will enjoy a dynamic atmosphere that prioritises the welfare of children and vulnerable adults, ensuring that your role is both meaningful and rewarding.
