At a Glance
- Tasks: Manage tenant accounts and develop positive relationships to secure affordable payment agreements.
- Company: Join a successful Income Collection Team dedicated to excellent customer service.
- Benefits: Permanent and temporary positions with competitive hours and supportive work environment.
- Other info: Opportunities for career growth and collaboration with various support teams.
- Why this job: Make a real difference in people's lives while achieving collection rate targets.
- Qualifications: Strong negotiation skills and experience in securing payments, preferably in housing.
The predicted salary is between 30105 - 36795 £ per year.
The Role
Do you want to work in a successful Income Collection Team? You will be responsible for reviewing and managing accounts relating to current tenant arrears. You will be responsible for developing positive relationships with a wide range of customers, understanding their individual circumstances and securing affordable agreements. You will be following our new escalation process to collect rent and arrears, including the first stages of legal action. You will be working with our Housing Services, Financial Inclusion, and Support and Progression teams to help maximise customers' income, sustain tenancies and achieve collection rate targets.
The Person
Are you passionate about delivering an excellent service to our customers across the city? If you have good negotiation skills, knowledge and experience of securing payments sensitively and effectively, and preferably in a Housing environment, then this could be the job for you.
We have the following permanent and temporary fixed term opportunities:
- 1 x 37 hours per week permanent post
- 2 x 37 hours per week maternity cover each for a 6-month fixed term period
PLEASE NOTE: We do not accept CVs, only online applications.
Income Collection Officer employer: Newcastle City Council
Newcastle City Learning (NCL) is an excellent employer that values communication and creativity, offering a supportive work environment where your contributions directly impact the community's educational landscape. With a commitment to employee growth and development, NCL provides opportunities for skill enhancement while fostering a culture of collaboration and respect. Working at either the Heaton Centre or Westgate College, you will enjoy a dynamic atmosphere that prioritises the welfare of children and vulnerable adults, ensuring that your role is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Income Collection Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Newcastle City Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Newcastle City Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Income Collection Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Newcastle City Council:Your cover letter is your chance to shine! Tell us why you want to work at Newcastle City Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Newcastle City Council!
How to prepare for a job interview at Newcastle City Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
