At a Glance
- Tasks: Help recover debts and maximise income while supporting customers with affordable arrangements.
- Company: Join a supportive council team focused on community improvement.
- Benefits: Flexible working, training opportunities, and a collaborative environment.
- Other info: Enjoy a dynamic workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your negotiation skills.
- Qualifications: Experience in debt recovery or customer-facing roles is essential.
The predicted salary is between 28168 - 34428 £ per year.
Are you motivated, customer-focused and confident negotiating positive outcomes?
We are looking for a proactive Debt Recovery Officer to help maximise the Council’s income by recovering sundry debt and Housing Benefit overpayments in line with legislation and council policy.
What you’ll be doing
You will support the effective collection and recovery of income, work with customers to agree affordable arrangements, use a range of recovery methods, respond to enquiries, and contribute to continuous service improvement.
We’re looking for someone who
- Has experience in debt recovery, income collection, enforcement or similar customer-facing work.
- Can negotiate constructively while maintaining professionalism and empathy.
- Communicates clearly across phone, email and correspondence.
- Works well with colleagues, external partners and customers.
- Is confident using digital systems and committed to improvement.
What we offer
- A supportive, collaborative team
- Opportunities for training and development
- Flexible working arrangements
If you are successful we will undertake additional recruitment checks which will include a check to see if you have any unspent criminal convictions.
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Debt Recovery Officer employer: Newcastle City Council
Newcastle City Learning (NCL) is an excellent employer that values communication and creativity, offering a supportive work environment where your contributions directly impact the community's educational landscape. With a commitment to employee growth and development, NCL provides opportunities for skill enhancement while fostering a culture of collaboration and respect. Working at either the Heaton Centre or Westgate College, you will enjoy a dynamic atmosphere that prioritises the welfare of children and vulnerable adults, ensuring that your role is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Newcastle City Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Newcastle City Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Debt Recovery Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Newcastle City Council:Your cover letter is your chance to shine! Tell us why you want to work at Newcastle City Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Newcastle City Council!
How to prepare for a job interview at Newcastle City Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
