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- Tasks: Assist customers with queries and provide top-notch service in a busy contact centre.
- Company: Join Newcastle City Council, a supportive employer dedicated to community service.
- Benefits: Enjoy flexible shifts, comprehensive training, and a great location with easy transport links.
- Why this job: Make a real difference while developing your skills in a friendly, team-oriented environment.
- Qualifications: A positive attitude and the ability to stay calm under pressure are essential.
- Other info: Recruitment starts in September 2025; apply online and check your email for updates.
The predicted salary is between 28800 - 43200 £ per year.
If you are a positive person who thrives off helping people, remains calm under pressure and can deliver a first-class customer service, we want to hear from you!
The Contact Centre, based in South Gosforth, answers queries for anything related to Newcastle City Council; these can range from reporting repairs to helping vulnerable customers following a fall.
We have the following out of hours patterns available:
Monday to Friday 12pm – 8pm
Monday to Friday 3pm – 11pm
Monday to Friday 4pm – 12am
Saturday and Sunday rotating shifts over three weekends 7am – 5pm, 8am – 6pm, 11am – 9pm, plus all Bank Holidays – this pattern is inclusive of 4 additional hours each month, during office hours, (for training, team meetings etc.) which you will be required to attend.
Please note these shift patterns are subject to change.
If you are looking for opportunities which are more office hours, please apply via our other advert currently on North East Jobs.
Why work for Newcastle City Council?
Working for Newcastle City Council will give you a supportive employer with regular contact with your manager helping you every step of the way and a comprehensive training program to enable you to feel confident in your role.
The contact centre is based in a great location no matter how you commute, a Lidl next door and excellent public transport links.
If you have any queries about the role, please contact Jilli Kyne jilli.kyne2@newcastle.gov.uk
The planned start date for the roles will be in October2025.
Please note the recruitment will involve a telephone sift prior to a recruitment day. The telephone interviews are planned for week commencing 15th September and the recruitment day is scheduled for week commencing 22nd September.
Apply online at www.northeastjobs.org.uk, select \’Apply Now\’ and complete our online application form. Before completing the form, please ensure you read the supporting documents.
Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.
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Customer Services Advisor employer: Newcastle City Council
Contact Detail:
Newcastle City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with Newcastle City Council's services and values. Understanding their mission will help you align your responses during the telephone sift and recruitment day, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice common customer service scenarios that may arise in a contact centre environment. Being able to demonstrate your problem-solving skills and calmness under pressure will be crucial during the interview process.
✨Tip Number 3
Prepare questions to ask during the recruitment day. This shows your interest in the role and helps you gauge if the position is the right fit for you, while also making a positive impression on the hiring team.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding the shift patterns mentioned in the job description. Highlighting your willingness to adapt to various shifts can set you apart from other candidates.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Customer Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've helped customers in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to remain calm under pressure and provide first-class customer service, as these are key traits they are looking for.
Double-Check Your Application: Before submitting your application, review all your documents for any spelling or grammatical errors. Ensure that all information is accurate and that you have followed the application instructions provided on the website.
How to prepare for a job interview at Newcastle City Council
✨Show Your Positive Attitude
As a Customer Services Advisor, a positive outlook is crucial. During the interview, demonstrate your enthusiasm for helping others and share examples of how you've maintained a positive attitude in challenging situations.
✨Prepare for Common Scenarios
Expect questions about handling difficult customers or stressful situations. Prepare specific examples from your past experiences that showcase your ability to remain calm under pressure and resolve issues effectively.
✨Familiarise Yourself with Newcastle City Council
Research the services provided by Newcastle City Council and be ready to discuss how you can contribute to their mission. This shows your genuine interest in the role and helps you connect your skills to their needs.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the team dynamics, training programmes, or shift patterns. This not only shows your interest but also helps you gauge if the role aligns with your expectations.
