Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to provide reception and admin support at the Civic Centre.
- Company: Be part of a dynamic council team at the heart of community services.
- Benefits: Enjoy training, career progression, and perks like discounts and a pension scheme.
- Why this job: Gain valuable experience in customer service while making a positive impact in your community.
- Qualifications: Excellent interpersonal skills, IT proficiency, and a calm approach to challenges are essential.
- Other info: Contact Laura Lindsay for more details or apply online today!
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity is offered to join the Building Management and Hospitality team in the Civic Centre. We are looking for an enthusiastic and positive person with a passion for customer service. The Civic Centre is at the core of all Council Services and the successful candidates will be providing reception and general administration duties in our award-winning Arches Reception.
Duties include:
- Greeting a diverse range of visitors to the Civic Centre
- Supporting and coordinating room bookings for meetings and events
- Assisting with building related issues
- Providing general admin support
You should:
- Have excellent interpersonal skills and customer focus
- Be responsive to management requests and instructions
- Be self-motivated and have the ability to work under your own initiative
- Have excellent IT skills and a good telephone manner
- Have the ability to deal with difficult situations in a professional and calm manner
What we offer:
- Training and good career progression opportunities
- Attractive Local Government Pension Scheme
- Cycle2work scheme
- Access to a salary sacrifice car lease and home electronics scheme
- Full employee support package including access to a free confidential 24-hour Health Assured Employee Assistance Programme
- Staff offers including discounts on travel passes and leisure
Further information can be obtained by contacting Laura Lindsay, Civic Operations Manager on 0191 2115058.
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.
Civic Support Officer employer: Newcastle City Council
Contact Detail:
Newcastle City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civic Support Officer
✨Tip Number 1
Familiarise yourself with the Civic Centre and its services. Understanding the various departments and their functions will help you engage more effectively with visitors and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, gaining experience in handling diverse customer interactions will prepare you for the dynamic environment of the Civic Centre.
✨Tip Number 3
Brush up on your IT skills, especially with software commonly used in administration. Being proficient in tools like Microsoft Office can set you apart and show that you're ready to hit the ground running.
✨Tip Number 4
Prepare for potential challenging situations by thinking through how you would handle them calmly and professionally. This will not only boost your confidence but also demonstrate your problem-solving abilities during any interviews.
We think you need these skills to ace Civic Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Civic Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and include specific examples of how you've demonstrated excellent interpersonal skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention your passion for customer service and provide examples of how you've successfully handled difficult situations in the past.
Double-Check Your Application: Before submitting, review your application for any spelling or grammatical errors. Ensure that all information is accurate and that you have followed the application instructions provided on the Northeast Jobs website.
How to prepare for a job interview at Newcastle City Council
✨Showcase Your Customer Service Skills
As a Civic Support Officer, you'll be at the forefront of customer interaction. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your passion for excellent service.
✨Demonstrate Your Interpersonal Skills
The role requires excellent interpersonal skills. During the interview, engage with your interviewer by maintaining eye contact, using positive body language, and actively listening to their questions. This will show that you can connect well with a diverse range of visitors.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle difficult situations. Think of scenarios where you had to remain calm under pressure or resolve conflicts. Practising these responses will help you convey your ability to manage challenging interactions professionally.
✨Familiarise Yourself with IT Tools
Since the job requires good IT skills, brush up on common software and tools used in administration. Be ready to discuss your proficiency with these tools and how you've used them in previous roles to enhance efficiency and support operations.
