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- Tasks: Support various teams by processing referrals, handling calls, and maintaining records.
- Company: Newcastle City Council, a flexible and responsive team dedicated to community support.
- Benefits: Flexible hours, competitive pay, and opportunities for training and development.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and ability to handle challenging situations.
- Other info: Dynamic work environment with potential for career growth across different departments.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Newcastle City Council are seeking to recruit Business Support Officers to support a number of teams working in various locations across the City. We currently have a combination of full-time, part-time, fixed term and permanent positions available.
Responsibilities
- Full-time / fixed-term until September 2026: provide support to our front-door Initial Response Service. Typical duties include processing referrals and contacts, completing information requests and handling telephone calls of a sensitive nature whilst supporting a wider team within a collaborative working environment.
- Part-time / fixed term until July 2026 (3 days): provide the first point of contact to support both the Adult Social Care Point and Care at Home Reablement Service. Typical duties include dealing with complex telephone enquiries, receiving and processing incoming referrals and the creation of service packages.
- Full-time / permanent: provide support to our Fostering Service. Typical duties include clerical and administrative support, maintaining records including personal and sensitive data, responding to and answering enquiries and maintaining office systems.
- Full Time / permanent and fixed term until November 2026: providing support to Childrens Safeguarding Standards. Typical duties will include the set up and organisation of Child Protection Meetings, pre meeting prep, live typing of meetings to produce comprehensive notes of highly emotive meetings and distributing accordingly to tight timescales within a collaborative working environment.
- Full Time / permanent: providing support to Adult Resource Centres. Typical duties include, reception cover, handling calls, database management, and managing ad hoc queries from staff and visitors whilst supporting a wider team within a collaborative working environment.
- Full Time / permanent: providing support to Adult Safeguarding Team. Typical day will include processing referrals, handling telephone calls, of a sensitive nature whilst supporting a wider team within a collaborative working environment.
About the team
Business Support are a flexible and responsive team providing an enabling service to all areas of Newcastle City Council.
If you are an enthusiastic team player and committed to providing an excellent customer focussed service, we would welcome your application.
Essential criteria and how to demonstrate
In your application you will need to demonstrate that you meet the essential criteria listed in the person specification and give recent and relevant examples of how you meet these criteria.
The successful candidate will require excellent communications skills along with the ability to deal with challenging situations and work to statutory deadlines. They will be required to multi-task and deal with a high workload with changing priorities.
It would be an advantage if you are able to use Eclipse or have previous experience of an Electronic Social Care System, fully familiar with secure email and MS Office, however training will be provided.
These posts work in a generic pool of Business Support staff and you could therefore be placed in various areas to support departments across the City.
How to apply
Apply online at www.northeastjobs.org.uk, select \’Apply Now\’ and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.
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Business Support Officer employer: Newcastle City Council
Contact Detail:
Newcastle City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with current employees at Newcastle City Council. You never know who might give you the inside scoop on job openings or even put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Business Support Officer role. Think about how you can showcase your communication skills and ability to handle sensitive situations – these are key in this line of work!
✨Tip Number 3
Don’t just apply and forget! Follow up on your applications after a week or so. A quick email expressing your continued interest can keep you on their radar and show that you’re genuinely keen on the position.
✨Tip Number 4
Make sure to apply through our website for the best chance! It’s super easy, and you’ll be able to find all the relevant info you need to tailor your application to what Newcastle City Council is looking for.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how you fit into the role, so make sure you understand the responsibilities and essential criteria. This will help you tailor your application to what we’re looking for!
Showcase Your Relevant Experience: When filling out the application form, highlight your recent and relevant experiences that match the essential criteria. We love seeing examples of how you've handled similar situations in the past, so don’t hold back on sharing those stories!
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary and avoid jargon. Remember, we want to get to know you quickly, so keep it simple and effective.
Apply Through Our Website: Don’t forget to apply through our website at www.northeastjobs.org.uk! It’s super easy – just hit 'Apply Now' and fill out the online application form. And remember to check your email regularly for any updates from us regarding your application!
How to prepare for a job interview at Newcastle City Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with tasks like processing referrals and handling sensitive calls. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples from your past experiences where you've successfully handled challenging situations or complex enquiries. Practising how you articulate these scenarios can really impress the interviewers.
✨Demonstrate Your Team Spirit
This role requires collaboration within a wider team, so be ready to discuss times when you've worked effectively with others. Highlight your ability to adapt to changing priorities and support your colleagues, as this will resonate well with the council's values.
✨Familiarise Yourself with Relevant Tools
While training will be provided, having a basic understanding of tools like Eclipse or MS Office can give you an edge. If you have experience with electronic social care systems, mention it! It shows you're proactive and ready to hit the ground running.
