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- Tasks: Welcome visitors, provide information, and ensure a fantastic experience at Newcastle Castle.
- Company: Join the heart of Newcastle's community at a historic landmark.
- Benefits: Earn £12.26 per hour with flexible part-time hours and a vibrant work environment.
- Why this job: Be an ambassador for the city and create memorable experiences for visitors.
- Qualifications: Great people skills, customer service experience, and a friendly attitude.
- Other info: Work alongside a passionate team and enjoy opportunities for personal growth.
The Welcome Host covers a range of customer facing duties across the Castle visitor experience, supporting various operating functions, and delivering great service to our visitors. You will deliver outstanding customer service to a broad range of visitors and do everything possible to ensure they have a great day. There will be a variety of duties which may range from welcoming and admitting visitors, providing information and orientation, to presentation of public areas or serving customers in our retail and catering outlets.
Part Time: 15 hours per week (fixed term - 12 months) Salary: £12.26 per hour
What you will deliver:
- Ensuring our visitors have a great experience – projecting a friendly, helpful, and approachable image of Newcastle Castle, with a flexible customer focused approach.
- Working in a variety of customer facing roles across the site, striving to deliver exceptional service to all visitors.
- Great teamwork – being an excellent team player, working flexibly across the site to support staff and volunteers.
- Flexibility to support any aspect of the Castle operation as required.
- Growing support – promoting events, offers, activities, and the benefits of actively supporting the Castle.
- Working safely and securely – complying with the Castle’s processes and procedures to minimise risk.
- Standards of presentation – helping to keep visitor areas to agreed standards, undertaking general cleaning duties, and ensuring displays are up to date.
Scale and scope of the role:
- Reports to: Visitor Experience Manager
- Financial responsibility: No budgetary responsibility held
- Line management: No line management responsibilities, may work alongside volunteers.
- Area of impact: Team member of the Welcome Team with day to day responsibility for delivering exceptional service to all visitors.
- Nature of impact: Direct impact on the quality and nature of the visitor experience.
- Internal/external relationships: Interacts with staff, volunteers, and line management based at the Castle.
Knowledge, skills and experience needed:
- Curious about other people - empathetic, understanding, and adaptable to different people’s needs.
- Literate and numerate.
- Excellent customer service standards.
- Relevant experience working with the general public in face-to-face customer service situations.
- Good team worker, flexible and adaptable.
- Basic knowledge and application of health and safety compliance requirements.
- Able to learn till and stock control systems and procedures.
- Interest in developing product knowledge.
- Good people skills, enabling good working relations with those in your team and across the other Castle teams.
- Ability to deliver high standards of customer care.
- Able to follow clear instructions competently.
- Able to follow guidelines, promote and present products to specified standards.
- Good interpersonal and communication skills.
- Well organised and attentive to details.
Our values:
- Welcoming – we view ourselves as ambassadors for our city and our local area.
- Inclusivity – a safe inclusive space for all individuals.
- Community – our central location is at the heart of our community.
- Discovery – a place of discovery so that individuals can learn about our heritage.
Seniority level: Entry level
Employment type: Part-time
Job function: Design, Art/Creative, and Information Technology
Industries: Museums, Historical Sites, and Zoos
Welcome Host in Newcastle upon Tyne employer: Newcastle Castle
Contact Detail:
Newcastle Castle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host in Newcastle upon Tyne
✨Tip Number 1
Get to know the Castle! Familiarise yourself with its history and visitor experience. This way, when you chat with potential employers or during interviews, you can show off your passion and knowledge about the place.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate different visitor scenarios. This will help you feel more confident and prepared to handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current staff or volunteers at the Castle through social media or local events. Building relationships can give you insider tips and might even lead to job opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team and contributing to the visitor experience.
We think you need these skills to ace Welcome Host in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Welcome Host role. Highlight any customer service experience and teamwork skills, as these are key to delivering great visitor experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the Castle. Share specific examples of how you've provided excellent customer service in the past.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. A friendly and approachable tone can go a long way in showing us you’re a great fit for our team.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Newcastle Castle
✨Know the Castle Inside Out
Before your interview, take some time to research Newcastle Castle. Familiarise yourself with its history, key events, and current exhibitions. This knowledge will not only impress your interviewers but also show your genuine interest in the role and the visitor experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to provide the outstanding service that the Castle values.
✨Emphasise Teamwork
As a Welcome Host, you'll be part of a team. Be ready to discuss your experiences working collaboratively with others. Highlight any roles where you supported colleagues or contributed to a positive team environment, as this aligns with the Castle's focus on teamwork.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for your interview. A neat appearance reflects your professionalism and respect for the role. Plus, it sets the tone for how you’ll present yourself to visitors at the Castle.