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For Companies At a Glance
- Tasks: Lead digital strategy and optimise customer journeys for a leading financial organisation.
- Company: Join Newcastle Building Society, a purpose-led mutual with a focus on community and inclusivity.
- Benefits: Enjoy competitive salary, flexible working, generous leave, and health perks.
- Other info: Be part of a creative, collaborative team that values diversity and personal growth.
- Why this job: Shape the digital future while making a real impact on customer experiences.
- Qualifications: Proven experience in digital marketing, analytics, and team leadership required.
The predicted salary is between 49734 - 72312 £ per year.
About the Role
As our Website and Digital Performance Manager, you’ll be accountable for shaping and delivering the digital roadmap, web strategy and performance across Newcastle Building Society, Manchester Building Society and Newcastle Financial Advisers. This role will play a pivotal part in shaping and delivering our digital strategy where you’ll own the end-to-end digital customer journey – from acquisition through to engagement and conversion – ensuring our websites deliver measurable commercial results and an outstanding member experience.
You’ll lead digital journey design, website optimisation and funnel conversion across member and broker journeys, using data and insight to continuously improve performance. Working closely with marketing, product, IT and external partners, you’ll oversee customer journey improvements, web development, SEO and the adoption of new technologies, including AI.
You’ll also be responsible for digital content and campaign delivery, ensuring all activity meets brand, legal and regulatory requirements, including Consumer Duty. With line management responsibility, you’ll build and motivate a high-performing team while managing budgets, suppliers and agencies to deliver value, quality and efficiency.
About You
You’re an experienced digital leader with a strong blend of strategic thinking, technical expertise and commercial acumen. You can translate business and brand objectives into effective digital strategies that deliver clear return on investment and improved customer outcomes.
- Extensive experience at management level in digital marketing, web and performance-led roles
- Strong technical knowledge across digital marketing channels, UX and journey design, SEO, Google Analytics, CMS platforms and conversion optimisation
- A highly analytical mindset, with the ability to turn insight and data into actionable improvements
- Proven success in driving digital acquisition, engagement and conversion, and improving website and SEO performance
- Experience working within a regulated or financial services environment, with a strong understanding of FCA, Consumer Duty and GDPR requirements
- Excellent stakeholder management skills, with a track record of influencing at all levels and delivering cross-functional change
- Leadership capability, with the ability to build, develop and motivate teams to deliver against strategy
If you’re passionate about creating customer-centric digital experiences and want to play a key role in shaping the digital future of a purpose-led financial organisation, we’d love to hear from you.
About Us
Our purpose is clear: to offer accessible financial products, sound advice, and a brand experience that’s as trustworthy online as it is in person. You’ll be joining a team that values creativity, collaboration and real connection. Whether we’re supporting community causes, launching new campaigns, or refining our digital platforms, we’re united by a belief that purposeful content has the power to make mutual values feel meaningful to every audience.
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
What do you get in return?
- Financial Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
- Work/Life Balance
- A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
- 25 days’ annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days’ holiday
- Hybrid working (typically 3 days’ home based)
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
- Health and Wellbeing
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days each year
- Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at kate.wilkinson@newcastle.co.uk
Website and Digital Performance Manager employer: Newcastle Building Society
Contact Detail:
Newcastle Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Website and Digital Performance Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its digital strategy. Be ready to discuss how your skills align with their goals, especially around customer journeys and performance optimisation.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive decisions in past roles. This will demonstrate your ability to improve performance and deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Website and Digital Performance Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Website and Digital Performance Manager role. Highlight your experience in digital marketing, web optimisation, and any relevant projects that showcase your skills in driving engagement and conversion.
Showcase Your Analytical Skills: Since this role requires a strong analytical mindset, don’t forget to include examples of how you've used data to improve performance in previous roles. We want to see how you can turn insights into actionable strategies!
Demonstrate Leadership Experience: As you'll be managing a team, it's crucial to highlight your leadership capabilities. Share specific instances where you've built or motivated teams to achieve digital goals, and how you’ve influenced cross-functional change.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Newcastle Building Society
✨Know Your Digital Stuff
Make sure you brush up on your knowledge of digital marketing channels, SEO, and analytics tools like Google Analytics. Be ready to discuss how you've used data to drive performance improvements in past roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in building and motivating teams. Think about specific challenges you've faced and how you led your team to overcome them, especially in a digital context.
✨Understand the Regulatory Landscape
Familiarise yourself with FCA, Consumer Duty, and GDPR requirements. Be prepared to discuss how you've navigated these regulations in previous roles and how they impact digital strategies.
✨Be Ready for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to digital strategy and customer journeys. Practice articulating your thought process and decision-making skills in these scenarios.