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For Companies At a Glance
- Tasks: Engage with customers, understand their financial needs, and process transactions.
- Company: Join the award-winning Newcastle Building Society team.
- Benefits: Competitive salary, flexible hours, generous leave, and health perks.
- Other info: Enjoy a supportive environment with opportunities for career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Great people skills and a willingness to learn are essential.
The predicted salary is between 15281 - 16815 £ per year.
About the role
Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.
Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.
Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!
Our branch is open Monday to Saturday. We are offering a 21‑hour‑per‑week contract and are happy to discuss working patterns that best suit you.
About You
Being great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.
We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role. In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
About Us
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
What do you get in return?
- Financial
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
- Work/Life Balance
- A 21 hour weekly contract
- 25 days’ annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days’ holiday
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
- Health and Wellbeing
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days’ each year
- Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at sarah.smith@newcastle.co.uk
Part Time Customer Adviser employer: Newcastle Building Society
Contact Detail:
Newcastle Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Adviser
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newcastle Building Society. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their award-winning crew.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, think of some scenarios where you can demonstrate your listening and empathy skills. Maybe role-play with a friend or family member to get comfortable with handling different customer interactions.
✨Tip Number 3
Be yourself! The job description mentions they want someone who can build relationships and be a natural team player. So, don’t be afraid to let your personality shine through during the interview. Share your experiences and how you connect with others – it’ll make you memorable!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find more info about the role and the awesome benefits we offer!
We think you need these skills to ace Part Time Customer Adviser
Some tips for your application 🫡
Show Your People Skills: In your application, make sure to highlight your outstanding people skills. We want to see how you engage with customers and build relationships, so share any relevant experiences that showcase your ability to connect with others.
Tailor Your Application: Take the time to tailor your application to the Customer Adviser role. Mention specific aspects of the job description that resonate with you, like your enthusiasm for helping customers with their financial needs. This shows us you're genuinely interested!
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine through in your application. Share a bit about who you are and what makes you unique. Remember, we want to know the real you!
Apply Through Our Website: Make sure to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Newcastle Building Society
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about times you've helped someone solve a problem or made their day better. Be ready to share these experiences, as they’ll show how you can connect with customers in a face-to-face environment.
✨Showcase Your Listening Skills
Listening is key in this role! Prepare to discuss how you’ve effectively listened to others in past situations. Maybe you resolved a conflict or understood a customer's needs by really paying attention. Highlighting these moments will demonstrate your ability to empathise and build relationships.
✨Emphasise Teamwork
Since this role involves working closely with colleagues, think of examples where you’ve been a great team player. Whether it’s collaborating on a project or supporting a colleague during busy times, sharing these stories will show that you’re ready to contribute positively to the branch's atmosphere.
✨Express Your Willingness to Learn
The company values candidates who are eager to learn, especially if you haven’t worked in financial services before. Be prepared to talk about how you’ve approached learning new skills in the past and express your excitement about the tailored training programme they offer.