Newcastle Building Society is seeking an IT Service Desk Team Lead to drive day‑to‑day operational leadership of the Service Desk, ensuring incidents and requests are managed efficiently with a focus on customer outcomes.
You will lead a team of Triage and Service Desk Analysts, coordinating ticket flow, prioritisation and resolution to meet service levels and deliver timely support.
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IT Service Desk Lead — Drive Service Excellence (35-Hour Week) in Newcastle upon Tyne employer: Newcastle Building Society
Newcastle Building Society is an exceptional employer, offering a collaborative and innovative work culture that prioritises employee growth and development. With a strong focus on data governance and stewardship, you will have the opportunity to lead impactful projects while enjoying a hybrid working model that promotes work-life balance. Our commitment to modernising data platforms ensures that you will be at the forefront of industry advancements in a supportive environment.
Contact Details:
Newcastle Building Society Recruitment Team
