Newcastle Building Society is seeking an IT Service Desk Team Lead to oversee day-to-day operations of the Service Desk, ensuring efficient incident and service request handling with a strong customer focus.
You will lead Triage Analysts and Service Desk Analysts, drive ticket flow, prioritisation, and timely resolutions, and work with Incident, Problem and Change teams to uphold standards and continuous improvement.
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IT Service Desk Lead — Coaching & Process Excellence in Newcastle upon Tyne employer: Newcastle Building Society
Newcastle Building Society is an exceptional employer, offering a collaborative and innovative work culture that prioritises employee growth and development. With a strong focus on data governance and stewardship, you will have the opportunity to lead impactful projects while enjoying a hybrid working model that promotes work-life balance. Our commitment to modernising data platforms ensures that you will be at the forefront of industry advancements in a supportive environment.
Contact Details:
Newcastle Building Society Recruitment Team
