Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, understand their financial needs, and provide tailored advice.
- Company: Award-winning building society focused on community and customer service.
- Benefits: Competitive salary, bonus scheme, generous leave, and health perks.
- Why this job: Join a supportive team and make a real difference in your community.
- Qualifications: Great people skills and a willingness to learn; no prior experience needed.
- Other info: Flexible hours, training provided, and opportunities for career growth.
The predicted salary is between 28800 - 42000 £ per year.
About the role
Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities. Do you thrive in a face‑to‑face customer focused environment? If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, listening and really understanding their financial needs and goals. Every day is different – from opening and setting up the tills at the start of the day, making customer appointments, processing transactions at the counter, assisting in opening savings accounts, to cashing up and closing at the end of the day. Amongst the busy day‑to‑day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us. The hours of work are 28 hours per week: Monday – Thursday, 9am – 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).
About You
Being great with people and building relationships with customers are top of your skill set. Strong listening skills and the ability to empathise are equally important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society. We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role. In return, we’ll provide you with a tailored 12‑week training programme in one of our dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
About Us
As an inclusive employer and member‑owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are – a place where you belong.
What do you get in return?
- Financial
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance‑related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4× salary) and income protection
- Access to our financial advisers
- Access to a range of high‑street and online discounts
- A 28‑hour weekly contract
- 25 days’ annual leave + bank holidays (rises to 30 with length of service – pro rata)
- The option to buy and sell up to 5 days’ holiday
- Above statutory family leave entitlement – 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days each year
- Cycle to work scheme
Recognising there’s no one‑size‑fits‑all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible. If there are any ways in which we can provide support or make adjustments, we would love to discuss this with you.
You can contact your recruiter for this vacancy at sarah.smith@newcastle.co.uk.
Customer Adviser in Newcastle upon Tyne employer: Newcastle Building Society
Contact Detail:
Newcastle Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Adviser in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, try role-playing common scenarios with friends or family. This will boost your confidence and help you nail those customer interactions during the interview.
✨Tip Number 3
Be ready to share your experiences! Even if you haven't worked in financial services before, think about times when you've helped others or solved problems. Relating these experiences to the job will show your potential as a Customer Adviser.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Customer Adviser in Newcastle upon Tyne
Some tips for your application 🫡
Show Your People Skills: In your application, make sure to highlight your outstanding people skills. We want to see how you engage with customers and build relationships, so share any relevant experiences that showcase your ability to connect with others.
Tailor Your Application: Take a moment to tailor your application specifically for the Customer Adviser role. Mention your understanding of the financial needs of customers and how you can contribute to our mission of providing excellent service in local communities.
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine through in your written application. Share your passion for helping others and your eagerness to learn and grow within our team.
Apply Through Our Website: Make sure to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity with us.
How to prepare for a job interview at Newcastle Building Society
✨Know Your Customer Service Skills
Before the interview, think about your past experiences where you've excelled in customer service. Be ready to share specific examples that highlight your people skills and ability to empathise with customers. This will show that you understand the importance of building relationships.
✨Research the Company Culture
Take some time to learn about the company’s values and culture. Since they emphasise community and teamwork, be prepared to discuss how you can contribute to that environment. Mention any relevant experiences that align with their focus on local communities and collaboration.
✨Prepare for Role-Specific Questions
Expect questions related to the day-to-day tasks of a Customer Adviser, like handling transactions or setting up appointments. Think about how you would approach these tasks and be ready to explain your thought process. This shows you're not just interested in the role but also understand what it entails.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. Inquire about the training programme or opportunities for career progression. This demonstrates your eagerness to learn and grow within the company, which is something they value highly.
