At a Glance
- Tasks: Assist customers face-to-face, handle payments, and open savings accounts.
- Company: Join Newcastle Building Society, a community-focused organisation.
- Benefits: Flexible hours, tailored training, and ongoing development opportunities.
- Other info: Part-time role with 14 hours per week, Monday to Friday.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Friendly attitude and willingness to learn.
The predicted salary is between 9.9 - 12.1 £ per hour.
Newcastle Building Society is seeking a friendly Customer Adviser to join our branch team on a part-time basis. You will help customers face to face, take payments, open savings accounts and support daily counter operations, while delivering the high standard of service we are known for in our communities.
The 14 hours per week role runs Monday to Friday with flexible days. A 12-week tailored training programme and ongoing development conversations ensure you grow with us, supported by a
#J-18808-Ljbffr
Part-Time Customer Adviser: Local Banking & Community in Knaresborough employer: Newcastle Building Society
Newcastle Building Society is an exceptional employer, offering a collaborative and innovative work culture that prioritises employee growth and development. With a strong focus on data governance and stewardship, you will have the opportunity to lead impactful projects while enjoying a hybrid working model that promotes work-life balance. Our commitment to modernising data platforms ensures that you will be at the forefront of industry advancements in a supportive environment.
Contact Details:
Newcastle Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Adviser: Local Banking & Community in Knaresborough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Newcastle Building Society and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Newcastle Building Society and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Newcastle Building Society.
Get Familiar with Our Brand:Before applying, take some time to learn about Newcastle Building Society and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Newcastle Building Society
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Newcastle Building Society.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Newcastle Building Society will surely appreciate.
