Job Posting TitleIT TechnicianSalary Band£33,709 - £43,783Grade: LC2Job DescriptionAbout the RoleIn the IT Technician role, you will play a key part in the management and support of core IT infrastructure, ensuring systems remain available, secure, and performing optimally. You will provide escalated support for service desk incidents and requests, taking ownership of complex issues and resolving them within agreed SLAs. Alongside this, you will monitor system performance, carry out regular maintenance and housekeeping activities, and support upgrades and new system implementations.You will contribute to the ongoing development and maintenance of the Group’s Business Recovery and Disaster Recovery plans, including assisting with configuration updates and participating in regular testing. A strong focus on security best practice will be essential, as you help implement and maintain robust controls across IT systems. The role also involves supporting departmental operations, including producing procedures and management information, contributing to ad hoc infrastructure projects, and providing support to NFML customers where required. You may also be expected to provide out-of-hours cover on occasion.Working closely with the wider Infrastructure Services team, you will support change delivery, ensure service continuity, and contribute to the continuous improvement of IT services across the organisation.About YouYou are a proactive and analytical professional with the confidence to solve problems and make decisions outside of established procedures, while remaining aligned to policy frameworks. You communicate clearly and concisely, both in writing and verbally, and can present information in a structured, balanced way that meets the needs of your audience.You thrive in fast-paced environments, effectively managing a high volume of complex tasks while consistently meeting deadlines. With strong attention to detail, you maintain high standards of accuracy and quality in your work. You are resilient and adaptable, able to respond to changing priorities while maintaining focus and performance. A strong awareness of risk and the ability to analyse potential impacts underpin your approach, alongside a clear commitment to continuous improvement.Self-motivated and driven to develop your own capabilities, you bring experience working within IT services, ideally in financial services or other regulated environments. You are comfortable operating within a managed risk culture and have experience working with suppliers and collaborating across multiple support functions to deliver business outcomes. A solid working knowledge of general networking and server-based technologies is essential.About UsThe Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.The Group provides traditional financial services, helping people own their own home, plan and manage their finances and operate a 32-branch network across the North-East, North-West, Cumbria and Yorkshire. Our Strategic Solutions subsidiary owns the UK’s leading savings management platform and provides managed technology services to new challenger banks and other established providers.As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:A 35 hour weekly contract25 days holiday each year plus bank holidays (increasing with length of service - pro rata)Bonus Scheme (paid annually) - On target 5%, up to 10% depending on performanceColleague mortgage scheme and access to our financial advisorsPension scheme – up to 9% employers’ contributionLife assurance (4x salary) and income protectionAccess to a range of wellbeing benefits, including medicash schemeElectric car salary sacrifice schemeCycle to Work schemeAbove statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthoodAn extra day’s holiday for your birthdayThe option to buy and sell holidaysTwo paid volunteering days each yearA broad range of learning and development opportunitiesAccess to a range of high street and online discountsAccess to a range of discounted/subsidised gym memberships nationwideA wide range of recognition initiatives to recognise and reward great performanceRecognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at :Newcastle Strategic Solutions Limited
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Contact Details:
Newcastle Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Newcastle Building Society values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Newcastle Building Society might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Newcastle Building Society!
✨Direct Apply to Newcastle Building Society
Let's not forget to apply directly through the Newcastle Building Society website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Newcastle Building Society.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Newcastle Building Society. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Newcastle Building Society
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
