Newcastle Strategic Solutions Limited, part of the Newcastle Building Society Group, is seeking an IT Service Desk Team Lead to guide the day-to-day operations of the Service Desk in the UK. You will oversee Triage Analysts and Service Desk Analysts, manage ticket flow and SLAs, collaborate with Incident/Problem/Change teams, and drive continuous improvement with a focus on customer outcomes.
Ideal candidates bring substantial Service Desk/IT support experience, strong ITSM and ITIL knowledge,
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IT Service Desk Team Lead – Lead & Improve First-Time Fix employer: Newcastle Building Society
Newcastle Building Society is an exceptional employer, offering a collaborative and innovative work culture that prioritises employee growth and development. With a strong focus on data governance and stewardship, you will have the opportunity to lead impactful projects while enjoying a hybrid working model that promotes work-life balance. Our commitment to modernising data platforms ensures that you will be at the forefront of industry advancements in a supportive environment.
Contact Details:
Newcastle Building Society Recruitment Team
