At a Glance
- Tasks: Engage with customers, understand their financial needs, and process transactions daily.
- Company: Join the award-winning Newcastle Building Society, a community-focused employer.
- Benefits: Competitive salary, generous leave, health cash plan, and a supportive work environment.
- Other info: Enjoy a tailored training programme and excellent career progression opportunities.
- Why this job: Be part of a team that values relationships and community impact.
- Qualifications: Strong people skills and a desire to learn; no prior experience needed.
The predicted salary is between 25469 - 28026 € per year.
About the role
Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.
Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.
Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!
The hours of work are 35 hours per week working Monday - Friday 9am - 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).
About You
Being great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.
We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role. In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
About Us
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
What do you get in return?
- Financial
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
- Work/Life Balance
- A 35 hour weekly contract
- 25 days’ annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days’ holiday
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
- Health and Wellbeing
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days’ each year
- Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at sarah.smith@newcastle.co.uk
Customer Adviser in Guisborough employer: Newcastle Building Society
Newcastle Building Society is an exceptional employer, recognised for its commitment to community and employee development. With a strong focus on work-life balance, competitive benefits, and a supportive team culture, employees enjoy tailored training programmes and opportunities for career progression in a welcoming environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adviser in Guisborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newcastle Building Society. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since the Customer Adviser role is all about engaging with customers, think of examples from your past experiences where you've excelled in customer service. Be ready to share these stories during your interview to demonstrate your outstanding people skills.
✨Tip Number 3
Show your willingness to learn! If you haven't worked in financial services before, that's totally fine. Highlight your eagerness to develop new skills and adapt to the role. This will resonate well with the hiring team who value growth and development.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and our culture right there!
We think you need these skills to ace Customer Adviser in Guisborough
Some tips for your application 🫡
Show Your People Skills:In your application, let us know how great you are with people! Share examples of how you've built relationships and engaged with customers in the past. We love to see that you can connect with others.
Tailor Your Application:Make sure to customise your application to highlight your listening skills and empathy. We want to see how you understand and meet customer needs, so don’t hold back on those personal touches!
Be Yourself:We value authenticity, so don’t be afraid to show your personality in your application. Let us know what makes you unique and how you can contribute to our team culture. Remember, we want to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Newcastle Building Society
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about how you would handle different customer scenarios, especially in a financial context. Being able to demonstrate your understanding of excellent customer service will show that you're ready for the role.
✨Showcase Your People Skills
Since this role is all about engaging with customers, be prepared to share examples of how you've built relationships in previous roles. Whether it's through active listening or empathy, highlight your ability to connect with people and understand their needs.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training programmes, and opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Emphasise Your Willingness to Learn
If you don’t have a background in financial services, don’t sweat it! Make sure to express your eagerness to learn and develop new skills. Discuss any relevant experiences where you’ve quickly adapted to new environments or taken on challenges, as this will resonate well with the hiring team.
