Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, understand their financial needs, and process transactions.
- Company: Join Newcastle Building Society, a top-rated regional building society.
- Benefits: Competitive salary, bonus scheme, generous leave, and health perks.
- Why this job: Be part of a winning team that values community and customer relationships.
- Qualifications: Great people skills and a willingness to learn are essential.
- Other info: Enjoy a supportive environment with opportunities for career growth.
The predicted salary is between 23859 - 26553 £ per year.
About the role
Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.
Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.
Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day. But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us.
The hours of work are 35 hours per week working Monday - Friday 9am - 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).
About You
Being great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.
We understand you may not have worked in financial services before, and that's OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role. In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
About Us
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
What do you get in return?
- Financial
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
- Work/Life Balance
- A 35 hour weekly contract
- 25 days' annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days' holiday
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
- Health and Wellbeing
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days each year
- Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy.
Customer Adviser in Gosforth employer: Newcastle Building Society
Contact Detail:
Newcastle Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Adviser in Gosforth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newcastle Building Society. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since the Customer Adviser role is all about engaging with customers, try role-playing common customer scenarios with friends or family. This will help you feel more confident and prepared to showcase your outstanding people skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past where you've demonstrated strong listening skills or empathy. These stories will help illustrate your ability to connect with customers and show that you’re a natural fit for the role.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team or the training programme. This shows that you’re engaged and eager to learn, which is exactly what they’re looking for!
We think you need these skills to ace Customer Adviser in Gosforth
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us your passion for helping customers and your eagerness to learn.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the Customer Adviser role. Mention your people skills and any experience you have in customer service, even if it’s not in financial services!
Show Your Team Spirit: We love team players! In your application, share examples of how you've worked well with others in the past. This will help us see how you can contribute to our supportive environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with us.
How to prepare for a job interview at Newcastle Building Society
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to engage with customers effectively and demonstrate your ability to listen and empathise. This will show that you’re ready to thrive in a face-to-face environment.
✨Showcase Your People Skills
Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlighting your strong people skills will resonate well with the interviewers, especially since they value outstanding customer interactions.
✨Research the Company Culture
Familiarise yourself with Newcastle Building Society’s values and community focus. Being able to discuss how you align with their mission of keeping financial advice accessible will demonstrate your genuine interest in the role and the company.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the training programme or opportunities for career progression. This shows that you’re not only interested in the position but also in growing with the company.