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For Companies At a Glance
- Tasks: Deliver exceptional customer service and handle inbound queries about savings accounts.
- Company: Join Newcastle Strategic Solutions, a leading financial tech organisation.
- Benefits: Competitive salary, bonus scheme, pension contributions, and generous annual leave.
- Why this job: Make a real difference in customers' financial futures while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Enjoy a supportive culture with opportunities for career progression.
The predicted salary is between 23859 - 26553 £ per year.
12 Month Fixed Term Contract
About the Role
Newcastle Strategic Solutions is part of the Newcastle Building Society Group and a leading financial technology organisation. Within Strategic Solutions we run savings accounts on behalf of other banks/building societies, our work has earned us an enviable reputation in the market as the best at what we do. Our purpose as an organisation is to connect our communities to a better financial future and our Customer Service Advisers are crucial in enabling us to achieve this.
As an interim Customer Service Adviser you will be responsible for delivering exceptional customer service predominantly by handling inbound telephone queries relating to customer savings accounts alongside some admin tasks. You will handle anything from guiding customers through the process of opening or closing their accounts to handling any complaints with care. You will be working in a fast-paced environment following a clear daily schedule and be assigned to work on one of our 16 clients' accounts.
As a regulated organisation, we have a duty of care to support all customers, particularly customers in vulnerable circumstances. Therefore, you will be measured on a variety of compliance and quality metrics to ensure we are consistently delivering high standards of customer care, as well as other KPIs to ensure the service we provide is of the highest level.
Once onboard, you will begin training with our fantastic Customer Excellence Academy for around 4 weeks which will give you the skills to be successful in the role. The training will be a combination of classroom-based and on-the-job learning. The role is a 35-hour working week and you will be required to work a fixed shift rotation that covers our entire opening hours, which are: Monday to Friday (8am-8pm), Saturday (9am-5pm) and Sunday (10am-4pm). This 12 month Fixed Term Contract is due to commence in February.
About You
You will have the ability to work in a fast-paced environment and have a genuine motivation to deliver high-quality customer service and share in our passion and commitment to deliver the best service to our customers. You will be an upbeat and confident communicator, whether that is over the phone, via email or letter, being clear and actively displaying great attention to detail is crucial. You will have some experience in a customer-focused environment. You will have the ability to learn, navigate and use multiple systems and programs which we use to ensure customer service is delivered to our high standard.
About Us
We are Investors in People Platinum Accredited, putting us in the top 2% of businesses IIP accredits. This means we are dedicated to enhancing our colleague experience and making NBS Group a great place to work. We are also an organisation in which you can build a career; opening opportunities to you via in-role progression, secondment opportunities and a dedicated internal careers page.
As an inclusive employer and member-owned mutual, we aim to reflect the diverse communities we serve and encourage application from candidates of all backgrounds. We believe that everyone should feel valued, respected, and celebrated for who they are; we want colleagues to feel this is a place they belong. A place to be you.
What do you get in return?
As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
- Financial
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance-related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
- Work/Life Balance
- A 35-hour weekly contract
- 25 days' annual leave
Customer Service Adviser employer: Newcastle Building Society
Contact Detail:
Newcastle Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Get to know the company! Research Newcastle Strategic Solutions and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Adviser, you'll need to be an upbeat and confident communicator. Try role-playing common customer scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Be ready for a fast-paced environment! Brush up on your multitasking abilities and think of examples from your past experiences where you've successfully juggled multiple tasks. This will show that you can thrive under pressure.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, who doesn't love a smooth application process?
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with our mission.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you’ve delivered exceptional customer service, as this is key for us in this role!
Show Attention to Detail: We love a well-organised application! Double-check for any typos or errors before hitting send. This shows us that you care about quality and are detail-oriented, which is super important in our fast-paced environment.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Newcastle Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Newcastle Strategic Solutions. Understand their mission to connect communities to a better financial future and how they operate within the financial technology sector. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Adviser, your ability to handle queries and complaints is crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Adaptability
This role requires working in a fast-paced environment, so be ready to discuss how you've adapted to changes or challenges in previous jobs. Highlight your ability to learn quickly and navigate multiple systems, as this will reassure the interviewer of your capability to thrive in their dynamic setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process with the Customer Excellence Academy or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
