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- Tasks: Engage with customers, process transactions, and assist with savings accounts in a friendly environment.
- Company: Join a top-rated building society dedicated to serving local communities for over seven years.
- Benefits: Enjoy competitive pay, bonus schemes, flexible hours, and 25+ days of leave.
- Why this job: Be part of a supportive team that values personal growth and community impact.
- Qualifications: No experience needed; just bring your people skills and eagerness to learn.
- Other info: Flexible working hours with a tailored training programme to kickstart your career.
The predicted salary is between 14315 - 15931 £ per year.
Customer Adviser – Part Time
Apply locations
Durham Branch
Time type
Part time
Posted on
Posted Yesterday
Time left to apply
End Date: June 20, 2025 (13 days left to apply)
Job requisition id
JR391
Job Posting Title
Customer Adviser – Part Time
Salary Band
£14,315 – £15,931 A1 General
Job Description
About the role
Would you like to be part of a team that has won Best Regional Building Society for 7 consecutive years? A team that values providing financial advice on our high streets for local communities.
Do you excel in a face-to-face, customer-focused environment?
If yes, our Customer Adviser role might be perfect for you.
Using your excellent people skills, you will engage with customers daily, listening and understanding their financial needs and goals.
Your daily tasks include opening and setting up tills, making customer appointments, processing transactions, assisting with savings accounts, cashing up, and closing the branch.
We also value taking time to connect with colleagues over a cup of tea!
The working hours are 21 hours per week, on Monday, Wednesday, and Friday, with Saturdays on a rota basis (typically until 12pm).
About You
Top skills include building relationships, listening, and empathy.
You should be a natural team player, eager to work closely with colleagues to deliver outstanding customer service and support the Society\’s needs.
No prior financial services experience is necessary, but a desire to learn and develop is essential.
We offer a tailored 12-week training program, development conversations, and career growth opportunities.
About Us
As an inclusive, member-owned mutual, we reflect the diverse communities we serve. We value and celebrate individuality, fostering a sense of belonging for all colleagues.
What We Offer
Competitive salary based on above-market pay scales, plus:
- Bonus scheme (target 5%, up to 10%)
- Pension contributions (up to 9%)
- Performance reviews
- Mortgage scheme
- Electric car salary sacrifice
- Life assurance and income protection
- Access to financial advisers and discounts
Work/Life Balance
- 21-hour weekly contract
- 25 days’ leave + bank holidays (rising to 30)
- Option to buy/sell holiday days
- Enhanced family leave benefits
Health & Wellbeing
- Health cash plan
- Employee assistance program
- Onsite gym and discounts
- Volunteering days
- Cycle to work scheme
We are committed to accessible recruitment processes. If you need support or adjustments, contact your recruiter at sarah.smith@newcastle.co.uk.
Why work here?
People are at the heart of everything we do. We care about our customers, communities, and colleagues. Joining us means you will be welcomed, respected, encouraged, and supported to achieve your goals.
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Customer Adviser - Part Time employer: Newcastle Building Society
Contact Detail:
Newcastle Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Adviser - Part Time
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Since they pride themselves on being a member-owned mutual that reflects diverse communities, showing that you understand and align with these values during your interactions can set you apart.
✨Tip Number 2
Practice your people skills! Since the role is heavily focused on customer interaction, consider role-playing scenarios with friends or family to enhance your ability to listen and empathise with customers' needs.
✨Tip Number 3
Research common financial products and services. Even though prior experience isn’t necessary, having a basic understanding of savings accounts and transactions will demonstrate your eagerness to learn and contribute effectively from day one.
✨Tip Number 4
Network with current employees if possible. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Adviser - Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that showcases your people skills, empathy, and ability to build relationships. Use specific examples from your past experiences to demonstrate how you excel in customer-focused environments.
Highlight Relevant Skills: Emphasise your communication skills, teamwork, and willingness to learn. Even if you lack financial services experience, showcasing your eagerness to develop and adapt can make a strong impression.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Newcastle Building Society
✨Showcase Your People Skills
As a Customer Adviser, your ability to connect with customers is crucial. Prepare examples of how you've successfully built relationships in previous roles or situations, highlighting your listening and empathy skills.
✨Understand the Role
Familiarise yourself with the daily tasks mentioned in the job description, such as processing transactions and assisting with savings accounts. Being able to discuss these responsibilities confidently will show your genuine interest in the position.
✨Demonstrate Team Spirit
Since teamwork is essential for this role, think of instances where you've collaborated effectively with colleagues. Be ready to share how you contribute to a positive team environment, especially in customer-focused settings.
✨Express Your Willingness to Learn
The company values a desire to learn and develop, so be prepared to discuss your eagerness to grow within the role. Mention any relevant training or development experiences you've had, even if they are outside the financial services sector.
