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- Tasks: Engage with customers, understand their financial needs, and handle banking tasks.
- Company: Join a top-rated regional building society focused on community financial advice.
- Benefits: Enjoy flexible hours, generous leave, and a range of financial perks.
- Why this job: Be part of a supportive team that values diversity and personal growth.
- Qualifications: No prior experience needed; just a willingness to learn and connect with people.
- Other info: Flexible working hours with a tailored training programme for career development.
The predicted salary is between 11400 - 12600 £ per year.
Customer Adviser – Part Time
Apply locations
Carlisle Branch
Details
- Type: Part time
- Posted on: Posted Yesterday
- Application deadline: July 26, 2025 (12 days left)
- Job ID: JR426
Job Posting Title
Customer Adviser – Part Time
Salary Band
£14,315 – £15,931
About the Role
Join a team recognized as the Best Regional Building Society for 9 consecutive years. We value maintaining financial advice on our high streets for local communities.
If you enjoy face-to-face customer interactions, this role might be perfect for you. You will engage with customers daily, understanding their financial needs and goals, and handling various banking tasks such as opening accounts, processing transactions, and cashing up.
The working hours are 21 hours per week: Wednesdays to Fridays from 9 am to 5 pm, plus Saturdays on a rota basis (usually until 12 pm).
About You
You should be great at building relationships, listening, and empathizing. Being a team player who enjoys working closely with colleagues is important. Prior experience in financial services is not required; a desire to learn and develop is key. We offer a tailored 12-week training program and opportunities for career growth.
About Us
As an inclusive, member-owned mutual, we celebrate diversity and aim to reflect the communities we serve. We value respect, inclusion, and belonging.
What We Offer
Financial Benefits
- Bonus scheme (target 5%, up to 10%)
- Pension (up to 9% employer contribution)
- Performance-related pay reviews
- Mortgage scheme
- Electric car salary sacrifice
- Life assurance (4x salary) and income protection
- Access to financial advisers and discounts
Work/Life Balance
- 21-hour weekly contract
- 25 days’ annual leave + bank holidays (rising to 30)
- Option to buy/sell holiday days
- Enhanced family leave benefits
Health & Wellbeing
- Health cash plan
- Employee assistance program
- Onsite gym and discounts
- Paid volunteering days
- Cycle to work scheme
We are committed to accessible recruitment. If you need support or adjustments, please contact sarah.smith@newcastle.co.uk.
Why work here?
People are at the heart of everything we do. We care about our colleagues, customers, and communities. We welcome, respect, and support our team to achieve their goals.
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Customer Adviser - Part Time employer: Newcastle Building Society
Contact Detail:
Newcastle Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Adviser - Part Time
✨Tip Number 1
Familiarise yourself with the values and mission of the building society. Understanding their commitment to community and customer service will help you align your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in role-play scenarios. Since this position involves face-to-face interactions, being comfortable and confident in these situations will be crucial.
✨Tip Number 3
Research common banking tasks such as account opening and transaction processing. Having a basic understanding of these processes will demonstrate your eagerness to learn and adapt quickly in the role.
✨Tip Number 4
Network with current or former employees of the building society. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Adviser - Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Adviser position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work there, such as their commitment to community and diversity, and how you can contribute to their team.
Highlight Relevant Skills: Even if you lack direct experience in financial services, emphasise transferable skills such as customer service, communication, and teamwork. Provide examples from previous roles or experiences where you demonstrated these abilities.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Newcastle Building Society
✨Show Your People Skills
As a Customer Adviser, you'll be interacting with customers daily. Make sure to highlight your ability to build relationships and empathise with others during the interview. Share examples of how you've successfully engaged with people in previous roles or situations.
✨Demonstrate Your Willingness to Learn
Since prior experience in financial services isn't required, focus on your eagerness to learn and develop. Discuss any relevant training or skills you've acquired in the past and express your enthusiasm for the tailored 12-week training programme offered by the company.
✨Prepare for Common Customer Scenarios
Think about typical customer interactions you might face in this role, such as opening accounts or processing transactions. Prepare to discuss how you would handle these situations, showcasing your problem-solving skills and customer-centric approach.
✨Emphasise Teamwork
Being a team player is crucial for this position. Be ready to talk about your experiences working in teams, how you contribute to group dynamics, and any instances where you've supported colleagues to achieve common goals.
