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- Tasks: Engage with customers, process transactions, and assist in opening savings accounts.
- Company: Award-winning building society focused on community and customer service.
- Benefits: Competitive pay, flexible hours, generous leave, and health perks.
- Why this job: Join a supportive team and make a real difference in your community.
- Qualifications: Great people skills and a willingness to learn; no experience needed.
- Other info: Inclusive workplace with excellent career growth opportunities.
About the role
Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities. Do you thrive in a face-to-face customer focused environment?
If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.
Every day is different, from opening and setting up the tills for the day, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day. The team also places importance on taking a moment to connect with colleagues over a cup of tea.
The hours of work are 21 hours per week, Monday, Tuesday and Wednesday 9am – 5pm, plus Saturdays worked on a rota (typically until 12pm).
Responsibilities
- Open and set up tills for the working day
- Make customer appointments and process transactions at the counter
- Assist in opening savings accounts and complete cashing up/closing procedures
About You
- Being great with people and building relationships with customers
- Strong listening skills and the ability to empathise
- A natural team player who works closely with branch colleagues to deliver an outstanding customer experience
- Willingness to learn and develop new skills, even if you have not worked in financial services before
In return, we’ll provide you with a tailored 12-week training programme, development conversations and opportunities to grow and progress your career with us.
About Us
As an inclusive employer and member-owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, and we want colleagues to feel this is a place they belong.
What you get in return
- Financial: Corporate bonus scheme (on target 5%, up to a maximum 10%), Pension scheme (up to 9% employer contribution), Annual performance related pay reviews, Colleague mortgage scheme, Electric car salary sacrifice scheme, Life assurance (4x salary) and income protection, Access to our financial advisers, Access to a range of high street and online discounts
- Work/Life Balance: 21-hour weekly contract, 25 days’ annual leave + bank holidays (rises to 30 with length of service – pro rata), Option to buy and sell up to 5 days’ holiday, Above statutory family leave entitlement – 3 months full pay, 3 months half pay
- Health and Wellbeing: Health cash plan through a Medicash scheme, Employee assistance programme, Free onsite gym at our Cobalt head office and discounted gym access, Two paid volunteering days per year, Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible; if there are any ways we can provide support or adjustments, please discuss with your Recruiter for this vacancy at sarah.smith@newcastle.co.uk
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Customer Adviser - Part Time employer: Newcastle Building Society
Contact Detail:
Newcastle Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Adviser - Part Time
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they pride themselves on community engagement. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, think of scenarios where you can demonstrate your listening and empathy skills. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to share examples from your past experiences that highlight your teamwork and customer service abilities. Even if you haven't worked in financial services before, showing how you've built relationships in other roles can make a big difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our fantastic team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Adviser - Part Time
Some tips for your application 🫡
Show Off Your People Skills: In your application, make sure to highlight your outstanding people skills. We want to see how you connect with customers and build relationships, so share any relevant experiences that showcase your ability to empathise and listen.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Adviser role. Mention your willingness to learn and develop new skills, especially if you’re new to financial services.
Be Yourself: We value authenticity, so let your personality shine through in your written application. Share a bit about who you are and what makes you a great fit for our team. Remember, we’re looking for someone who will fit in with our friendly culture!
Apply Through Our Website: Make sure to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Newcastle Building Society
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the financial services sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Customer Adviser, your ability to connect with customers is crucial. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. This will demonstrate your strong listening skills and empathy, which are key for this role.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or how you prioritise tasks. Practising your responses can help you feel more confident and articulate during the interview, making it easier to convey your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training programmes, or growth opportunities within the company. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the team.
