Customer Adviser - Part Time page is loaded
Customer Adviser - Part Time
Apply locations: Chester Le Street Branch | Time type: Part time | Posted on: Posted Yesterday | Time left to apply: End Date: August 23, 2025 (13 days left to apply) | Job requisition id: JR462
Job Posting Title
Customer Adviser - Part Time
Salary Band
£14,315 - £15,931
A1 Gen
Job Description
About the role
Would you like to be part of a team that has won Best Regional Building Society for 9 consecutive years? A team that values maintaining financial advice on our high streets for local communities.
Do you thrive in a face-to-face, customer-focused environment?
If yes, our Customer Adviser role could be perfect for you.
You will engage with customers daily, listening carefully to understand their financial needs and goals.
Responsibilities include opening and setting up tills, making customer appointments, processing transactions, assisting with savings accounts, cashing up, and closing at day’s end.
We also value team bonding, so taking time to socialize with colleagues is important to us.
The hours are 21 hours per week: Monday, Thursday, and Friday from 9 am to 5 pm, plus Saturdays on a rota basis, typically until 12 pm.
About You
Excellent people skills and relationship building are essential.
Strong listening and empathy skills are also important.
You should enjoy working closely with colleagues to deliver outstanding customer service and support our Society’s needs.
No prior financial services experience is required, but a desire to learn and develop new skills is crucial.
We offer a tailored 12-week training program, development discussions, and career growth opportunities.
About Us
As an inclusive, member-owned mutual, we aim to reflect the diverse communities we serve. We encourage applications from all backgrounds and value everyone’s unique contributions.
Benefits include:
- Competitive salary based on above-market scales
- Bonus scheme (target 5%, up to 10%)
- Pension scheme (up to 9% employer contribution)
- Performance-related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice
- Life assurance (4x salary) and income protection
- Access to financial advisers
- High street and online discounts
Work/Life Balance
- 21-hour weekly contract
- 25 days’ annual leave plus bank holidays (rising to 30 with service)
- Option to buy/sell up to 5 days’ holiday
- Enhanced family leave benefits
Health and Wellbeing
- Health cash plan via Medicash
- Employee assistance program
- Free onsite gym and discounted gyms
- Two paid volunteering days annually
- Cycle to work scheme
We are committed to accessible recruitment processes. If adjustments are needed, please contact your recruiter at sarah.smith@newcastle.co.uk.
Company: Newcastle Building Society
Why work here?
People are central to everything we do. We believe in supporting our customers, communities, and colleagues, ensuring everyone feels valued, respected, and part of a community. We welcome you and support your goals.
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Contact Details:
Newcastle Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adviser - Part Time in Chester-le-Street
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Newcastle Building Society often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Newcastle Building Society.
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Newcastle Building Society and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Newcastle Building Society. A little light-heartedness can go a long way!
How to prepare for a job interview at Newcastle Building Society
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
