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For Companies At a Glance
- Tasks: Engage with customers, process transactions, and assist with financial needs daily.
- Company: Join Newcastle Building Society, a top-rated regional building society for 9 years running.
- Benefits: Enjoy competitive pay, bonuses, health support, and flexible holiday options.
- Why this job: Be part of a supportive team that values individuality and community impact.
- Qualifications: No prior experience needed; just bring your people skills and willingness to learn.
- Other info: Receive tailored training and career progression opportunities in an inclusive environment.
The predicted salary is between 19800 - 22200 £ per year.
Job Posting Title: Customer Adviser
Salary Band
£23,859 – £26,553
About the role
Would you like to be part of a team that has won Best Regional Building Society for 9 years running? Do you believe in the importance of providing financial advice on our high streets for local communities? If you thrive in a face-to-face, customer-focused environment, our Customer Adviser role could be perfect for you.
Using your excellent people skills, you will engage with customers daily, listening and understanding their financial needs and goals. Your daily tasks include opening and setting up tills, making customer appointments, processing transactions, assisting with opening savings accounts, and closing at the end of the day. We also value team bonding, so sharing a cup of tea with colleagues is encouraged!
The role involves working 35 hours per week over 6 days.
About You
- Great with people and building relationships
- Strong listening and empathetic skills
- A team player who collaborates well with colleagues
- Willing to learn and develop new skills, even without prior financial services experience
We offer a tailored 12-week training program, development conversations, and career progression opportunities.
About Us
As an inclusive, member-owned mutual, we aim to reflect the diverse communities we serve. We value and celebrate individuality, fostering a sense of belonging.
What You Get in Return
- Competitive salary aligned with above-market pay scales
- Financial benefits including a bonus scheme, pension scheme, and life assurance
- Work/life balance with a 35-hour week, holiday entitlement increasing with service, and options to buy/sell holiday
- Health and wellbeing support, including a health cash plan, gym access, and volunteering days
We are committed to accessible recruitment and support for all candidates. For adjustments or support, contact sarah.smith@newcastle.co.uk.
Company: Newcastle Building Society
We prioritize people—our customers, communities, and colleagues—and aim to create a welcoming, respectful environment where everyone can achieve their goals.
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Customer Adviser employer: Newcastle Building Society
Contact Detail:
Newcastle Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Adviser
✨Tip Number 1
Familiarise yourself with the Newcastle Building Society's values and mission. Understanding their commitment to community and customer service will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Practice your active listening skills. Since the role involves understanding customers' financial needs, demonstrating your ability to listen and empathise during any interactions or mock interviews can set you apart from other candidates.
✨Tip Number 3
Engage in role-playing scenarios with friends or family to simulate customer interactions. This will help you become more comfortable in a face-to-face environment and improve your ability to respond to various customer queries effectively.
✨Tip Number 4
Network with current or former employees of Newcastle Building Society. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Customer Adviser position.
We think you need these skills to ace Customer Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight People Skills: Since the role focuses on customer interaction, emphasise your people skills in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers or built relationships in previous roles.
Show Willingness to Learn: Mention your eagerness to learn and develop new skills, especially if you lack prior financial services experience. This can be a strong point in your application, as the company values personal development.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for the role and the company, and explain why you want to be part of their team.
How to prepare for a job interview at Newcastle Building Society
✨Showcase Your People Skills
As a Customer Adviser, your ability to connect with people is crucial. Prepare examples of how you've successfully engaged with customers in the past, highlighting your listening and empathetic skills.
✨Demonstrate Team Spirit
This role values collaboration, so be ready to discuss your experiences working in teams. Share instances where you contributed to team success or helped colleagues, as this will show you're a great fit for their culture.
✨Express Willingness to Learn
Even if you lack prior financial services experience, emphasise your eagerness to learn and develop new skills. Mention any relevant training or courses you've undertaken, or express your enthusiasm for the tailored training programme they offer.
✨Understand Their Values
Research Newcastle Building Society's commitment to community and inclusivity. Be prepared to discuss how your personal values align with theirs, and how you can contribute to creating a welcoming environment for customers and colleagues alike.
