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For Companies At a Glance
- Tasks: Engage with customers, process transactions, and assist with financial needs daily.
- Company: Join Newcastle Building Society, a top-rated regional building society for 9 years running.
- Benefits: Enjoy competitive pay, flexible hours, generous leave, and wellness perks like gym access.
- Why this job: Be part of a supportive team that values community and personal growth.
- Qualifications: No prior experience needed; just bring your people skills and eagerness to learn.
- Other info: Work 35 hours a week, with opportunities for career progression and tailored training.
The predicted salary is between 23859 - 26553 £ per year.
Job Posting Title
Customer Adviser
Salary Band
£23,859 – £26,553
A1 Gen
Job Description
About the role
Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.
Do you thrive in a face-to-face customer focused environment?
If so, our Customer Adviser role could be the perfect fit for you.
Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.
Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!
But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!
The hours of work are 35 hours per week working Monday – Friday 9am – 5pm
plus Saturdays which are worked on a rota basis (typically until 12pm).
About You
Being great with people and building relationships with customers are top of your skills list.
Strong listening skills and the ability to empathise are equally as important.
A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.
We understand you may not have worked in financial services before, and that\’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.
In return, we\’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
About Us
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
Financial
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
Work/Life Balance
- A 35-hour weekly contract
- 25 days\’ annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days\’ holiday
- Above statutory family leave entitlement – 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
Health and Wellbeing
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days\’ each year
- Cycle to work scheme
Recognising there\’s no one-size-fits-all approach to recruitment, we\’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at
Company:
Newcastle Building Society
Customer Adviser employer: Newcastle Building Society
Contact Detail:
Newcastle Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Adviser
✨Tip Number 1
Familiarise yourself with the Newcastle Building Society's values and mission. Understanding their commitment to community and customer service will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Practice your people skills in real-life scenarios. Engage with customers in retail or service environments to enhance your ability to listen and empathise, which are crucial for the Customer Adviser role.
✨Tip Number 3
Network with current or former employees of Newcastle Building Society. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Be ready to discuss your willingness to learn and adapt. Since prior experience in financial services isn't necessary, showcasing your enthusiasm for personal development and training opportunities will set you apart from other candidates.
We think you need these skills to ace Customer Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your People Skills: Since this role focuses on customer interaction, emphasise your outstanding people skills in your CV and cover letter. Provide examples of how you've successfully built relationships and engaged with customers in previous roles.
Highlight Your Willingness to Learn: Mention your eagerness to learn and develop new skills, especially if you lack direct experience in financial services. This shows that you are adaptable and open to training, which is important for the employer.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Include specific reasons why you want to work for Newcastle Building Society and how you can contribute to their team.
How to prepare for a job interview at Newcastle Building Society
✨Showcase Your People Skills
As a Customer Adviser, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully built relationships in previous roles or situations, highlighting your strong listening and empathy skills.
✨Demonstrate Your Willingness to Learn
Since the role may be new to you, express your eagerness to learn and develop. Discuss any relevant experiences where you've quickly adapted to new environments or acquired new skills, showing that you're ready for the tailored training programme.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of scenarios where you've had to handle difficult customers or resolve conflicts, and be ready to explain your thought process and actions.
✨Emphasise Teamwork
The role requires collaboration with colleagues, so highlight your experience as a team player. Share instances where you've worked effectively within a team to achieve common goals, reinforcing your commitment to delivering an outstanding customer experience.