At a Glance
- Tasks: Engage with customers, understand their financial needs, and process transactions daily.
- Company: Join the award-winning Newcastle Building Society, a community-focused employer.
- Benefits: Competitive salary, generous leave, pension scheme, and health cash plan.
- Other info: Enjoy a supportive environment with opportunities for career growth.
- Why this job: Be part of a team that values relationships and community impact.
- Qualifications: Strong people skills and a desire to learn; no prior experience needed.
The predicted salary is between 25469 - 28026 £ per year.
About the role
Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.
Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.
Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!
The hours of work are 35 hours per week working Monday - Friday 9am - 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).
About You
Being great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.
We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role. In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.
About Us
As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.
What do you get in return?
- Financial
- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
- Work/Life Balance
- A 35 hour weekly contract
- 25 days’ annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days’ holiday
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
- Health and Wellbeing
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days’ each year
- Cycle to work scheme
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy.
Customer Adviser in Alnwick employer: Newcastle Building Society
Join Newcastle Building Society as a Customer Adviser and be part of a team that has proudly won Best Regional Building Society for nine consecutive years. With a strong focus on community and customer relationships, we offer a supportive work culture that values personal development through tailored training programmes and career progression opportunities. Enjoy a competitive salary, generous benefits including a corporate bonus scheme, enhanced leave policies, and a commitment to work-life balance, all while working in a friendly environment where every colleague is valued and respected.
Contact Details:
Newcastle Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adviser in Alnwick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Newcastle Building Society. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since the Customer Adviser role is all about engaging with customers, try role-playing common scenarios with friends or family. This will help you feel more confident when it comes to showcasing your outstanding people skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Even if you haven't worked in financial services before, think about times when you've helped someone or resolved a problem. These stories can highlight your strong listening skills and ability to empathise, which are key for this role.
✨Tip Number 4
Apply through our website! We want to make sure your application stands out, so head over to our site and submit your application there. It’s the best way to ensure we see your enthusiasm for joining our fantastic team!
We think you need these skills to ace Customer Adviser in Alnwick
Some tips for your application 🫡
Show Your People Skills:In your application, make sure to highlight your outstanding people skills. We want to see how you engage with customers and build relationships, so share any relevant experiences that showcase your ability to connect with others.
Tailor Your Application:Take the time to tailor your application to the Customer Adviser role. Mention specific aspects of the job description that resonate with you, like your passion for helping customers with their financial needs. This shows us you’ve done your homework!
Be Yourself:We value authenticity, so don’t be afraid to let your personality shine through in your application. Share your unique experiences and what makes you a great fit for our team. Remember, we want to know the real you!
Apply Through Our Website:Make sure to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Newcastle Building Society
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about how you would handle different customer scenarios and be ready to share examples of how you've successfully engaged with customers in the past.
✨Showcase Your Listening Skills
Since strong listening skills are crucial for this role, prepare to demonstrate them during the interview. Practice active listening by summarising what the interviewer says and asking clarifying questions to show you’re genuinely interested.
✨Emphasise Teamwork
As a natural team player, be prepared to discuss your experiences working in teams. Share specific examples of how you’ve collaborated with colleagues to achieve common goals, especially in a customer-focused environment.
✨Express Your Willingness to Learn
Since the company values candidates who are eager to learn, make sure to convey your enthusiasm for personal development. Talk about any relevant training or skills you wish to acquire and how they align with the role of a Customer Adviser.
