At a Glance
- Tasks: Assist patients and ensure a friendly reception experience at our health centre.
- Company: Join a supportive team in a growing health centre with a large clinical team.
- Benefits: Enjoy free parking, regular staff lunches, and social events.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Good general education, including GCSEs in Maths and English; experience in primary care preferred.
The predicted salary is between 24000 - 36000 € per year.
If you are kind, caring and compassionate and are able to remain calm and positive in a busy working environment then we need to hear from you! You will providegeneral assistance to the Practice Team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone. You will receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.
Main duties of the job
As the first point of contact within the practice you will ensurean effective and efficient reception service is provided to patients and othervisitors to the Practice. You will dealwith all general enquiries, explain procedures and make new and follow-upappointments showing kindness and patience all times.
You will be able to explainPractice arrangements and formal NHS requirements to new patients and thoseseeking temporary/emergency cover and ensure procedures and paperwork arecompleted.
You will be trained to work on a daily basis work on Accuryx triage to ensure prompt responses to patient requests.
You will feel confident making and receiving telephone calls as required and will use the care navigation toolkit to advise. Diverting calls and taking messages,ensuring accuracy of detail and prompt delivery to the most appropriate person will be a big part of your role.
You will referrepeat prescription requests on to the prescription clerks, or assist where possible.
You will advisepatients of relevant charges for private (non-General Medical Services)services, accept payment, and issue receipts/invoices for same when necessary.
You will enterpatient information on to the computer as required, following processes accurately.
You will maintaina thorough knowledge of all Practice procedures.
You will enjoy being able to cover all reception positions, maintain a working knowledge of unfamiliar tasks.
About us
We are part of the Wantage PCN in the health centre, working alongside Church Street Practice. The Health Centre has had an extension built very recently offering extra capacity.
Our patient list size is approximately 16,000.
We offer free parking at the Health Centre.
Social events are organised througout the year - recently we have enjoyed a darts afternoon, a cricket afternoon and a meal in a local restaurant.
We have a large clinical team consisting of 10 doctors, both partners and salaried GP\'s, a nursing team, pharmacy team, physio team and an admin and secretarial teams.
Job responsibilities
Ensurean effective and efficient reception service is provided to patients and othervisitors to the Practice.
Dealwith all general enquiries, explain procedures and make new and follow-upappointments.
Inline with practice procedures, ensure that patients with no prior appointmentbut who need an urgent consultation are seen in a logical and non-disruptivemanner.
ExplainPractice arrangements and formal NHS requirements to new patients and thoseseeking temporary/emergency cover and ensure procedures and paperwork arecompleted.
Receiveand make telephone calls as required. Useof the care navigation toolkit to advise. Divert calls and take messages,ensuring accuracy of detail and prompt delivery to the most appropriate person.
Referrepeat prescription requests on to the prescription clerks.
Advisepatients of relevant charges for private (non-General Medical Services)services, accept payment, and issue receipts/invoices for same when necessary.
Enterpatient information on to the computer as required.
Maintaina thorough knowledge of all Practice procedures.
Beable to cover all reception positions.Maintain a working knowledge of unfamiliar tasks.
Person Specification
Experience
- Good General Education including Mathematics and English
- Experience of working in primary care
- Experience of working in a GP practice
Qualifications
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-LjbffrPatient Co-ordinator in Wantage employer: Newbury Street Practice
As a Patient Co-ordinator at our health centre, you will be part of a supportive and dynamic team dedicated to providing exceptional care to our community. We pride ourselves on fostering a positive work culture with regular staff lunches, social events, and opportunities for professional growth within our large clinical team. Located in Wantage, we offer free parking and a modern facility that enhances your working experience while making a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Co-ordinator in Wantage
✨Tip Number 1
Get to know the practice! Research the health centre and its team. Understanding their values and services will help you connect better during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Co-ordinator, you'll be the friendly face for patients. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and directing patients effectively.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the practice and might even give you a heads-up on what the interviewers are looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at the health centre. Don’t miss out!
We think you need these skills to ace Patient Co-ordinator in Wantage
Some tips for your application 🫡
Show Your Friendly Side:As a Patient Co-ordinator, you'll be the first point of contact for patients. Make sure your application reflects your friendly and approachable nature. Use warm language and share any relevant experiences that showcase your ability to connect with people.
Highlight Relevant Experience:We want to see your experience in primary care or GP practices. Be specific about your previous roles and how they relate to the duties listed in the job description. This will help us understand how you can contribute to our team right from the start.
Be Clear and Concise:When filling out your application, clarity is key! Use straightforward language and avoid jargon. We appreciate well-structured responses that get straight to the point, especially when explaining procedures or handling enquiries.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Newbury Street Practice
✨Know the Practice Inside Out
Before your interview, take some time to research the practice and its procedures. Familiarise yourself with their services, patient demographics, and any recent changes or expansions. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Patient Co-ordinator, communication is key. Prepare examples of how you've successfully handled patient inquiries or resolved issues in the past. Be ready to demonstrate your ability to explain procedures clearly and courteously, both in person and over the phone.
✨Practice Common Scenarios
Think about common situations you might face in this role, such as dealing with urgent appointments or managing difficult calls. Practising your responses to these scenarios can help you feel more confident during the interview and showcase your problem-solving skills.
✨Highlight Your Team Spirit
This role involves working closely with a large clinical team, so be prepared to discuss your experience in a team environment. Share examples of how you've collaborated with others to improve patient care or streamline processes, emphasising your adaptability and willingness to support your colleagues.
