At a Glance
- Tasks: Assist patients and ensure a friendly reception experience at our health centre.
- Company: Join a supportive team in a growing health centre with a large clinical team.
- Benefits: Enjoy free parking, regular staff lunches, and social events.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Good general education, including GCSEs in Maths and English; experience in primary care preferred.
The predicted salary is between 24000 - 36000 £ per year.
If you are kind, caring and compassionate and are able to remain calm and positive in a busy working environment then we need to hear from you! You will providegeneral assistance to the Practice Team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone. You will receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.
Main duties of the job
As the first point of contact within the practice you will ensurean effective and efficient reception service is provided to patients and othervisitors to the Practice. You will dealwith all general enquiries, explain procedures and make new and follow-upappointments showing kindness and patience all times.
You will be able to explainPractice arrangements and formal NHS requirements to new patients and thoseseeking temporary/emergency cover and ensure procedures and paperwork arecompleted.
You will be trained to work on a daily basis work on Accuryx triage to ensure prompt responses to patient requests.
You will feel confident making and receiving telephone calls as required and will use the care navigation toolkit to advise. Diverting calls and taking messages,ensuring accuracy of detail and prompt delivery to the most appropriate person will be a big part of your role.
You will referrepeat prescription requests on to the prescription clerks, or assist where possible.
You will advisepatients of relevant charges for private (non-General Medical Services)services, accept payment, and issue receipts/invoices for same when necessary.
You will enterpatient information on to the computer as required, following processes accurately.
You will maintaina thorough knowledge of all Practice procedures.
You will enjoy being able to cover all reception positions, maintain a working knowledge of unfamiliar tasks.
About us
We are part of the Wantage PCN in the health centre, working alongside Church Street Practice. The Health Centre has had an extension built very recently offering extra capacity.
Our patient list size is approximately 16,000.
We offer free parking at the Health Centre.
Social events are organised througout the year - recently we have enjoyed a darts afternoon, a cricket afternoon and a meal in a local restaurant.
We have a large clinical team consisting of 10 doctors, both partners and salaried GP\'s, a nursing team, pharmacy team, physio team and an admin and secretarial teams.
Job responsibilities
Ensurean effective and efficient reception service is provided to patients and othervisitors to the Practice.
Dealwith all general enquiries, explain procedures and make new and follow-upappointments.
Inline with practice procedures, ensure that patients with no prior appointmentbut who need an urgent consultation are seen in a logical and non-disruptivemanner.
ExplainPractice arrangements and formal NHS requirements to new patients and thoseseeking temporary/emergency cover and ensure procedures and paperwork arecompleted.
Receiveand make telephone calls as required. Useof the care navigation toolkit to advise. Divert calls and take messages,ensuring accuracy of detail and prompt delivery to the most appropriate person.
Referrepeat prescription requests on to the prescription clerks.
Advisepatients of relevant charges for private (non-General Medical Services)services, accept payment, and issue receipts/invoices for same when necessary.
Enterpatient information on to the computer as required.
Maintaina thorough knowledge of all Practice procedures.
Beable to cover all reception positions.Maintain a working knowledge of unfamiliar tasks.
Person Specification
Experience
- Good General Education including Mathematics and English
- Experience of working in primary care
- Experience of working in a GP practice
Qualifications
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-LjbffrPatient Co-ordinator in Wantage employer: Newbury Street Practice
As a Patient Co-ordinator at our health centre, you will be part of a supportive and dynamic team dedicated to providing exceptional care to our community. We pride ourselves on fostering a positive work culture with regular staff lunches, social events, and opportunities for professional growth within our large clinical team. Located in Wantage, we offer free parking and a modern facility that enhances your working experience while making a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Co-ordinator in Wantage
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Newbury Street Practice for the Patient Co-ordinator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Co-ordinator in Wantage
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Newbury Street Practice, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Newbury Street Practice, and how you can make a difference!
How to prepare for a job interview at Newbury Street Practice
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Newbury Street Practice.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Newbury Street Practice appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Newbury Street Practice supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
