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- Tasks: Welcome and support customers with their savings accounts in a dynamic environment.
- Company: Join Newbury Building Society, a multi-award-winning employer committed to community support.
- Benefits: Generous holiday allowance, pension scheme, wellbeing programmes, and your birthday off!
- Other info: Opportunities for career growth and two paid volunteering days each year.
- Why this job: Enjoy variety in your work while developing valuable skills and making a difference.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Monday to Friday, 8:45am to 5:15pm (37.5 hours per week) Alternate Saturdays 8:45am to 12:15pm.
Interview Process: 90‑minute competency‑based interview held in our Wokingham branch. We aim to interview successful applicants within 1 week. Feedback will be provided regardless of outcome. We reserve the right to close this vacancy at any point.
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi‑award‑winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser? Do you enjoy variety and working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge? This could be the role for you.
You will welcome, support, and advise customers on their savings accounts through a variety of methods. This role is varied and interesting and no two days will be the same. Your focus will be on providing excellent customer service through cashiering, actioning admin tasks, and a whole lot more.
Essential Skills and Experience:- Some experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
- Microsoft Office – Word, Excel, Outlook and Office365.
We want to Help You Develop: We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
We want to Look After and Reward You: You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
We Care About Our Communities: As well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.
The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.
Explore what it's like to work here, including the perks and benefits that our people enjoy.
Customer Service Adviser (12 month FTC) - Wokingham employer: Newbury Building Society
Contact Detail:
Newbury Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser (12 month FTC) - Wokingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newbury Building Society. Understand their values, mission, and community involvement. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for the competency-based interview by thinking of examples from your past experiences that showcase your customer service skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 3
Dress to impress! Even though it’s a customer service role, first impressions matter. Make sure you’re dressed smartly for the interview. It shows professionalism and respect for the opportunity.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Adviser (12 month FTC) - Wokingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Service Adviser role. Highlight your experience with customers and any relevant skills, especially in communication. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’re a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Newbury Building Society
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences and how you’ve handled different customer situations. Be ready to share specific examples that highlight your ability to provide excellent service, as this is key for a Customer Service Adviser role.
✨Familiarise Yourself with the Company
Do a bit of research on Newbury Building Society. Understand their values, services, and community involvement. This will not only help you answer questions more effectively but also show your genuine interest in the company during the interview.
✨Practice Competency-Based Questions
Since the interview is competency-based, prepare for questions that ask you to demonstrate your skills and experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your thoughts clearly and concisely.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and gives you a chance to learn more about the team and company culture. Consider asking about training opportunities or how success is measured in the role.