You will play a key role in supporting our retention strategy by helping customers stay with us, delivering a smooth and efficient product switch journey. Working closely with RMAs, brokers, and internal colleagues, you will manage and process product maturities, acting as a key point of contact for customer queries. What you'll be doing
- Manage mortgage maturities and meet agreed SLAs
- Proactively contact customers to arrange adviser appointments
- Process product switch offers and completions
- Maintain accurate maturity tracking
- Clear and confident communication skills
- Ability to organise, prioritise, and meet deadlines
- A proactive and accountable approach
- A collaborative team player
At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we're looking for., A strong customer focus
If you're organised, customer-focused, and thrive in a supportive environment, we would love to hear from you. You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team. Why choose us? We want to help you develop - we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
Essential skills and experience
- Experience of working with internal and/or external, customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
- Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365.
Desirable skills and experience
- General understanding of the Financial Services industry.
- Understanding of mortgage products & processes.
- Ability to identify and suggest process improvements.
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Mortgage Retention Administrator in Thatcham employer: Newbury Building Society
At Newbury Building Society, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. Located in the heart of Newbury, we offer a range of learning and development opportunities tailored to help you grow in your role as a Customer Support Administrator. With a strong focus on customer service and teamwork, you'll find a culture that values your contributions and encourages professional advancement.
