Newbury Building Society is seeking a customer-focused team member to support our retention strategy by managing mortgage maturities and coordinating product switch activities. You will handle enquiries, book adviser appointments, and ensure timely processing of maturities.
You will work closely with RMAs, brokers, and colleagues, maintaining accurate maturity tracking and meeting SLAs. The role offers training to learn our processes and opportunities to contribute to service improvements in a
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Mortgage Maturity & Retention Specialist in Thatcham employer: Newbury Building Society
At Newbury Building Society, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. Located in the heart of Newbury, we offer a range of learning and development opportunities tailored to help you grow in your role as a Customer Support Administrator. With a strong focus on customer service and teamwork, you'll find a culture that values your contributions and encourages professional advancement.
