At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service in a friendly environment.
- Company: Join Newbury Building Society, a supportive team focused on your growth.
- Benefits: Competitive salary, learning opportunities, and overtime pay for Saturdays.
- Other info: Enjoy a dynamic work environment with potential for career advancement.
- Why this job: Make a difference in customers' lives while developing valuable skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 24000 - 30000 £ per year.
Customer Service Adviser - Thatcham branch - 12 month FTC
Location: Thatcham branch
Hours: Monday to Friday, 8:45am to 5:15pm (37.5 hours per week) Alternate Saturdays (paid as overtime) 8:45am to 12:15pm
Interview: 90‑minute competency‑based interview held in our Thatcham branch. We aim to interview successful applicants within 1 week. Feedback will be provided regardless of outcome.
Please note: We reserve the right to close this vacancy at any point.
Salary and Development: The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.
Customer Service Advisor - 12-Month FTC (Thatcham) employer: Newbury Building Society
Newbury Building Society is an exceptional employer that values potential and invests in the growth of its employees. Located in Thatcham, the company fosters a supportive work culture with a focus on continuous learning and development, ensuring that every team member has the opportunity to thrive. With competitive salaries and a commitment to providing feedback and progression assessments, Newbury Building Society stands out as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 12-Month FTC (Thatcham)
✨Tip Number 1
Get to know the company! Research Newbury Building Society and understand their values and mission. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice those competency-based questions! Think about your past experiences and how they relate to the skills required for the Customer Service Advisor role. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview at the Thatcham branch. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. Plus, it keeps you on their radar as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor - 12-Month FTC (Thatcham)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can bring value to our Thatcham branch!
Showcase Your Communication Skills:As a Customer Service Advisor, communication is key! Use clear and concise language in your application to demonstrate your ability to convey information effectively. We love a good communicator!
Be Honest About Your Experience:Don’t worry if you don’t tick every box in the job description. We’re all about potential and growth! Share your relevant experiences and how you’re eager to learn and develop with us.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Newbury Building Society
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will help you answer competency-based questions with confidence.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your key competencies. Think about times when you've demonstrated excellent communication, problem-solving, or teamwork skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, training opportunities, or what a typical day looks like for a Customer Service Advisor at their Thatcham branch.
✨Be Yourself
While it’s important to be professional, don’t be afraid to let your personality shine through. The interviewers are looking for someone who fits well with their team culture, so being genuine can really set you apart from other candidates.
