At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service in a friendly environment.
- Company: Join Newbury Building Society, a supportive and community-focused organisation.
- Benefits: Competitive salary, learning opportunities, and overtime pay for Saturday shifts.
- Other info: Enjoy a dynamic work environment with potential for career growth.
- Why this job: Gain valuable experience in customer service while making a difference in your community.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
The predicted salary is between 24000 - 30000 £ per year.
Location: Thatcham branch
Hours: Monday to Friday, 8:45am to 5:15pm (37.5 hours per week) Alternate Saturdays (paid as overtime) 8:45am to 12:15pm
Interview: 90‑minute competency‑based interview held in our Thatcham branch. We aim to interview successful applicants within 1 week. Feedback will be provided regardless of outcome.
Please note: We reserve the right to close this vacancy at any point.
Salary and Development: The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.
Customer Service Adviser (12 month FTC) in Thatcham employer: Newbury Building Society
Newbury Building Society is an exceptional employer that values potential and invests in the growth of its employees. Located in Thatcham, our supportive work culture fosters continuous learning and development, ensuring that you receive ongoing feedback and opportunities to advance your career. With a commitment to work-life balance and competitive salary packages, we offer a rewarding environment for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser (12 month FTC) in Thatcham
✨Tip Number 1
Get to know the company! Research Newbury Building Society and understand their values and mission. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice those competency-based questions! Think about your past experiences and how they relate to the skills required for the Customer Service Adviser role. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and feel confident. A smart outfit can boost your confidence and set a positive tone for the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Adviser (12 month FTC) in Thatcham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Adviser role. We want to see how you can bring value to our Thatcham branch!
Show Your Personality:Don’t be afraid to let your personality shine through in your written application. We’re looking for someone who fits well with our team, so a bit of your unique flair can go a long way!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Newbury Building Society
✨Know Your Stuff
Before heading into the interview, make sure you understand the role of a Customer Service Adviser. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will help you answer competency-based questions with confidence.
✨Showcase Your Skills
Prepare specific examples from your past experiences that demonstrate your key competencies. Think about times when you've provided excellent customer service or resolved conflicts effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the company culture, training opportunities, or what success looks like in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. The interviewers want to see who you are as a person, so be authentic and relatable. This will help you connect better with them and leave a lasting impression.
