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- Tasks: Assist customers with savings accounts and provide excellent service daily.
- Company: Join Newbury Building Society, a multi-award-winning employer and trusted financial partner.
- Benefits: Enjoy generous holidays, wellbeing programmes, and two paid volunteering days each year.
- Why this job: Experience a dynamic role with opportunities for personal growth and community involvement.
- Qualifications: Strong communication skills and some customer service experience are essential.
- Other info: Flexible hours with training and support to help you succeed.
Hours: 22.5 hours per week, Monday – Friday, 10.30am – 3.00pm and alternate Saturdays, 8.45am – 12.15pm
Interviews: Interviews will be a 90-minute competency based session at our Winchester branch. We aim to interview successful applicants within one week and feedback will be provided regardless of the outcome. We reserve the right to close this vacancy at any point.
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser.
Do you enjoy variety and as well as working with a wide range of customers and colleagues?
Do you want to build or develop your current skills and knowledge?
Here\’s what you\’ll be doing:
You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
We want to help you develop – you\’ll beprovided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
We want to help others– as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering every year to help with causes they feel passionately about.
We want to look after and reward you – you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
Essential skills and experience
Evidence of excellent written and verbal communication skills.
Some experience of working with internal and/or external customers to ensure the highest quality service experience.
Desirable skills and experience
Competent in the use ofMicrosoft 365 packages, including Outlook, Office 365, Word and Excel.
*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range.
Apply for this role:
Please note, when you click on \’apply now\’ you\’ll be redirected to the website of our recruitment partner, Ultimate Banking. They will take some details and agree a suitable time to contact you to talk about your skills and experience.
Please read our privacy notice which describes how we collect and use the personal information you provide to us, in accordance with the General Data Protection Regulations (GDPR)
Employer of the Year, Newbury Best in Business Awards 2023
\”A very Positive Experience from a Returning Customer\”
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Newbury Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 206077). Registered office: Newbury Building Society, 90 Bartholomew Street, Newbury, West Berkshire, RG14 5EE.
You can check the Financial Services register on theFCA\’s website .
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Part-time Customer Service Adviser employer: Newbury Building Society
Contact Detail:
Newbury Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Customer Service Adviser
✨Tip Number 1
Familiarise yourself with the Newbury Building Society's values and community involvement. During your interview, you can highlight how your personal values align with theirs, especially regarding customer service and community support.
✨Tip Number 2
Prepare for the competency-based interview by practising common customer service scenarios. Think about how you would handle difficult customers or resolve conflicts, as these are likely to come up during your interview.
✨Tip Number 3
Brush up on your Microsoft 365 skills, particularly in Outlook, Word, and Excel. Being able to demonstrate your proficiency in these tools can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Show enthusiasm for the role and the opportunity to learn and develop. Mention any relevant experiences where you've taken initiative to improve your skills, as this aligns with their commitment to employee development.
We think you need these skills to ace Part-time Customer Service Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Part-time Customer Service Adviser position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Communication Skills: Since excellent written and verbal communication skills are essential, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to communicate effectively with customers and colleagues.
Showcase Customer Service Experience: If you have previous experience working with customers, be sure to mention it. Describe situations where you provided exceptional service or resolved issues, as this will resonate well with the hiring team.
Prepare for Competency-Based Interview: As the interview will be competency-based, think of examples from your past experiences that showcase your skills and abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
How to prepare for a job interview at Newbury Building Society
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Customer Service Adviser does. Be prepared to discuss how your skills and experiences align with the responsibilities outlined, such as providing excellent customer service and handling administrative tasks.
✨Prepare for Competency Questions
Since the interview will be competency-based, think of specific examples from your past experiences that demonstrate your communication skills and ability to work with customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Show Enthusiasm for Community Involvement
Newbury Building Society values community support, so express your interest in volunteering and community activities. Share any relevant experiences you have had in this area, as it shows you align with their values and are eager to contribute beyond just your job role.
✨Familiarise Yourself with Microsoft 365
As the role requires competence in Microsoft 365, brush up on your skills with Outlook, Word, and Excel. Be ready to discuss how you have used these tools in previous roles, as this will demonstrate your readiness to handle the administrative aspects of the job.