At a Glance
- Tasks: Be the friendly face at our reception and assist with scanning documents.
- Company: Join Newbury Building Society, where customers come first.
- Benefits: Generous holiday, pension scheme, wellbeing programmes, and your birthday off.
- Other info: Enjoy volunteering opportunities and community involvement with paid days off.
- Why this job: Develop your skills while providing top-notch customer service in a supportive team.
- Qualifications: Great communication skills and basic Microsoft Office knowledge required.
The predicted salary is between 24000 - 36000 £ per year.
You will be the first point of contact on our reception desk for our internal and external customers. You will be providing excellent customer service while answering calls, managing a switchboard, taking messages, and looking after an enquiries mailbox. Occasionally you may be asked to provide support to our Scanning department by efficiently and accurately scanning and indexing customer and Society documents.
As part of the larger Customer Support team, you will work closely with colleagues to learn all aspects of the role within your comprehensive training program.
Why work for us?
We want to help you develop - You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.
Key Skills:
- Are you organised and efficient with great communication skills?
- Do you enjoy varied tasks and adding value?
- Experience of working with internal and/or external customers to ensure the highest quality service experience
- Excellent written and verbal communication skills
- Competent in the basic use of Microsoft packages – Word, Excel, Outlook and Office 365
- Proven administration skills
Desirable skills and experience:
- Experience of working within Financial Services administration
You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our wellbeing programmes, and your birthday off. We want to help others – as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Reception & Scanning Assistant in Newbury employer: Newbury Building Society
At Newbury Building Society, we pride ourselves on being an excellent employer that prioritises the development and well-being of our staff. With a strong focus on customer service, we offer comprehensive training programmes, generous holiday allowances, and unique benefits such as two paid volunteering days each year, fostering a supportive and community-oriented work culture. Join us in a role where your contributions are valued, and you can grow alongside a dedicated team in a vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Scanning Assistant in Newbury
✨Tip Number 1
Make sure you know the company inside out! Research Newbury Building Society, their values, and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you'd handle different scenarios. Role-play with a friend or family member to get comfortable with answering calls and managing enquiries.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insights into the company culture and might even give you tips on how to ace your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and really want to join our team at Newbury Building Society.
We think you need these skills to ace Reception & Scanning Assistant in Newbury
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in providing excellent customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your communication skills and ability to handle enquiries.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to align their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our company culture right there!
How to prepare for a job interview at Newbury Building Society
✨Know Your Customer Service Basics
Since you'll be the first point of contact, brush up on your customer service skills. Think about examples where you've provided excellent service in the past and be ready to share them. This will show your passion for helping others and your ability to handle various customer interactions.
✨Familiarise Yourself with the Role
Take some time to understand the responsibilities of a Reception & Scanning Assistant. Research common tasks like managing a switchboard and scanning documents. Being knowledgeable about these duties will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Practice Effective Communication
As communication is key in this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family. Focus on being concise and friendly, as this reflects the kind of interaction you'd have with customers.
✨Show Your Organisational Skills
Prepare to discuss how you stay organised and manage multiple tasks. Think of specific examples where you've successfully juggled different responsibilities. This will highlight your efficiency and ability to thrive in a varied work environment, which is crucial for this position.
