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- Tasks: Be the friendly face of our reception and support our Scanning Team.
- Company: Join Newbury Building Society, where customers come first.
- Benefits: Generous holiday, pension scheme, wellbeing programmes, and your birthday off!
- Why this job: Perfect for those who love customer service and want to grow their career.
- Qualifications: Experience with customers, strong communication skills, and Microsoft Office knowledge.
- Other info: Opportunities for volunteering and community involvement.
The predicted salary is between 28800 - 43200 £ per year.
At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first‑class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for. Are you organised and efficient with great communication skills? Do you enjoy varied tasks and adding value? This could be the role for you.
Responsibilities:
- Being the first point of contact on our reception desk for internal and external customers.
- Providing excellent customer service whilst answering calls, managing a switchboard, and taking messages.
- Looking after our enquiries mailbox.
- Occasionally, providing support to our Scanning Team by efficiently and accurately scanning and indexing customer and Society documents.
Qualifications:
- Some experience of working with internal and external customers to ensure the highest quality service.
- Evidence of excellent written and verbal communication skills.
- Competent in the use of Microsoft Office, e.g. Word, Excel, Outlook and Office 365.
- Strong administrative skills.
Benefits:
- We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices.
- No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
- We want to look after and reward you – you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
- We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities.
- All employees also receive two paid days of volunteering every year to help causes they feel passionately about.
Reception and Scanning Assistant in Newbury employer: Newbury Building Society
Contact Detail:
Newbury Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Scanning Assistant in Newbury
✨Tip Number 1
Make sure you research Newbury Building Society before your interview. Knowing their values and community involvement will help you connect with them and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed multiple tasks effectively, as this will demonstrate your ability to handle the varied responsibilities of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Reception and Scanning Assistant in Newbury
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your passion for customer service in your application. We want to see how you put customers at the heart of everything you do, so share any relevant experiences that showcase your commitment to providing first-class service.
Communicate Clearly: Since effective communication is key for this role, ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically, so we can easily see your excellent communication skills in action.
Highlight Your Organisational Skills: Being organised is crucial for a Reception and Scanning Assistant. In your application, mention any experiences where you've successfully managed multiple tasks or maintained order in a busy environment. This will show us you're up for the challenge!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at Newbury Building Society
✨Know Your Customer Service Basics
Since the role revolves around customer service, brush up on your customer service principles. Think about examples from your past experiences where you provided excellent service or resolved issues effectively. This will show that you understand the importance of putting customers first.
✨Practice Your Communication Skills
Effective communication is key for this position. Before the interview, practice answering common questions clearly and concisely. You might even want to role-play with a friend to get comfortable with articulating your thoughts, especially when discussing your experience with internal and external customers.
✨Familiarise Yourself with Microsoft Office
As the job requires competency in Microsoft Office, make sure you're comfortable using Word, Excel, and Outlook. If you can, try to showcase any specific projects or tasks you've completed using these tools during the interview to demonstrate your skills.
✨Show Enthusiasm for Learning
Newbury Building Society values development, so express your eagerness to learn and grow within the company. Mention any relevant courses or training you've undertaken, and be ready to discuss how you plan to take advantage of the learning opportunities they offer.
