Customer Support Administrator - Mortgages (12 month FTC) in Newbury

Location: Head office, Newbury

Hours: Monday to Friday 9.00am to 5.00pm (35 hours per week)

Interview: 90-minute competency-based interview held in our head office. We aim to interview successful applicants within 1 week. Feedback will be provided regardless of outcome.

Please note: We reserve the right to close this vacancy at any point.

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.

Joining the Customer Support Mortgages Team means you will support customers with mortgage accounts from their account opening to account closure, while also working collaboratively with other teams within the Society. You will take on tasks such as:

• Handling customer queries about their account, both by email and over the telephone.
• Checking mortgages are ready to complete and sending out funds to solicitors for purchases and remortgages.
• Ensuring our security is protected at Land Registry, using their portal and liaising with solicitors.
• Ensuring accounts are redeemed in full and administrating the mortgage account closure process.
• Processing overpayments to mortgage accounts and making changes to the account in accordance with customer instructions.

This is a wide-ranging role, and no two days are the same. The above is only a few of the tasks you may do on any given day. You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team.

Essential skills and experience:

• Some experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills.

Desirable skills and experience:

• Microsoft Office - Word, Excel, Outlook and Office365.
• Experience in financial service administration.

We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

We want to look after and reward you – you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.

Please note: you will be directed to our recruitment partner's website to continue your application.

The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.

Explore what it's like to work here, including the perks and benefits that our people enjoy.