Customer Service Adviser (12 Month FTC) - Newbury
Job details
Posted Friday 02 October 2026
Location Berkshire
Job type Contract
Discipline Customer Advisor
Reference 2404
Recruiter Name Lorna O'Hehir
Role
Customer Service Adviser - 12 months FTC (Maternity cover)
Location
Newbury
Hours
37.5 hours Monday- Friday 8.45am-17.15pm, plus alternate Saturday 8.45am-12.15pm
Salary
£25,753
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer.
Do you enjoy variety and as well as working with a wide range of customers and colleagues?
Do you want to build or develop your current skills and knowledge?
Here’s what you will be doing:
You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
- We want to help you develop - You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
- We want to look after and reward you - You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
- We want to help others - as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential skills and experience:
- Experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills
Desirable skills and experience:
- Microsoft Office - Word, Excel, Outlook and Office365
Interviews:
Competency based 90-minute interview held in the Newbury branch.
We aim to interview successful applicants within 1 week.
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Customer Service Adviser in Newbury employer: Newbury Building Society
At Newbury Building Society, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. Located in the heart of Newbury, we offer a range of learning and development opportunities tailored to help you grow in your role as a Customer Support Administrator. With a strong focus on customer service and teamwork, you'll find a culture that values your contributions and encourages professional advancement.
