At a Glance
- Tasks: Welcome and support customers with their savings accounts in a dynamic environment.
- Company: Join a community-focused company that values customer service and employee development.
- Benefits: Generous holiday allowance, pension scheme, wellbeing programmes, and your birthday off.
- Other info: Enjoy opportunities for volunteering and community involvement with paid days off.
- Why this job: Make a real difference in customers' lives while developing your skills and career.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25753 - 27109 £ per year.
Location: Thatcham branch
Hours: Monday to Friday, 8.45am to 5.15pm (37.5 hours per week) Alternate Saturdays (paid as overtime) 8.45am to 12.15pm
Salary: Starting: £25,753 Target: £27,109.05
Interview: 90-minute competency-based interview held in our Thatcham branch. We aim to interview successful applicants within 1 week. Feedback will be provided regardless of outcome.
Please note: We reserve the right to close this vacancy at any point.
Responsibilities:
- You will welcome, support, and advise customers on their savings accounts through a variety of methods.
- This role is varied and interesting and no two days will be the same.
- Your focus will be on providing excellent customer service through cashiering, actioning admin tasks, and a whole lot more.
Essential skills and experience:
- Some experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
Desirable skills and experience:
- Microsoft Office – Word, Excel, Outlook and Office365.
Benefits:
- We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices.
- No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
- We want to look after and reward you – you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
- We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities.
- All employees also receive two paid days of volunteering every year to help causes they feel passionately about.
Customer Service Adviser employer: Newbury Building Society
As a Customer Service Adviser at our Thatcham branch, you will join a supportive and dynamic team dedicated to providing exceptional service to our customers. We prioritise employee development with accredited training opportunities, generous benefits including a competitive salary, holiday allowance, and wellbeing programmes, as well as a strong commitment to community involvement through volunteering initiatives. Our inclusive work culture fosters growth and encourages you to take on new responsibilities, making this an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your competency-based interview skills. Think of examples from your past experiences that demonstrate your customer service abilities. We all know that preparation is key, so rehearse with a friend or in front of a mirror!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and feel confident. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Customer Service Adviser role. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this role, ensure your application reflects this. Use clear language and a friendly tone to demonstrate your ability to connect with customers.
Highlight Relevant Experience:If you've worked with customers before, share specific examples of how you provided top-notch service. We love seeing real-life experiences that showcase your problem-solving skills and dedication.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey to joining our Thatcham branch!
How to prepare for a job interview at Newbury Building Society
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you understand the importance of customer satisfaction, which is crucial for this role.
✨Prepare for Competency Questions
Since the interview is competency-based, think about specific situations where you've demonstrated skills like communication, problem-solving, and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Familiarise Yourself with Microsoft Office
As the job mentions desirable skills in Microsoft Office, make sure you’re comfortable using Word, Excel, and Outlook. You might be asked about how you’ve used these tools in previous roles, so have some examples ready to discuss.
✨Show Your Community Spirit
The company values community involvement, so be prepared to talk about any volunteer work or community projects you’ve participated in. This will demonstrate that you align with their values and are eager to contribute beyond just your job responsibilities.
