At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service in a friendly environment.
- Company: Join Newbury Building Society, a supportive and community-focused organisation.
- Benefits: Competitive salary, learning opportunities, and overtime pay for Saturdays.
- Other info: Enjoy a dynamic work environment with potential for career growth.
- Why this job: Gain valuable experience in customer service while making a difference in your community.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
The predicted salary is between 24000 - 30000 £ per year.
Location: Thatcham branch
Hours: Monday to Friday, 8:45am to 5:15pm (37.5 hours per week) Alternate Saturdays (paid as overtime) 8:45am to 12:15pm
Interview: 90‑minute competency‑based interview held in our Thatcham branch. We aim to interview successful applicants within 1 week. Feedback will be provided regardless of outcome.
Please note: We reserve the right to close this vacancy at any point.
Salary and Development: The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.
Customer Service Adviser (12 month FTC) employer: Newbury Building Society
Newbury Building Society is an exceptional employer that values potential and invests in the growth of its employees. Located in Thatcham, our supportive work culture fosters continuous learning and development, ensuring that you receive ongoing feedback and opportunities to advance your career. With a commitment to work-life balance and competitive salary packages, we provide a rewarding environment for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser (12 month FTC)
✨Tip Number 1
Get to know the company! Research Newbury Building Society and understand their values and mission. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice those competency-based questions! Think about your past experiences and how they relate to the skills required for the Customer Service Adviser role. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and feel confident. A smart outfit can boost your confidence and set a positive tone for the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Adviser (12 month FTC)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Adviser role. We want to see how you can bring value to our Thatcham branch!
Showcase Your Customer Service Skills:In your written application, emphasise any previous customer service experience you have. We love candidates who can demonstrate their ability to handle queries and provide excellent support.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us understand your fit for the role quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Newbury Building Society
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand what makes great customer service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering excellent service.
✨Prepare for Competency Questions
Since the interview is competency-based, think of specific situations where you've demonstrated skills like problem-solving, communication, and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Research the Company
Take some time to learn about Newbury Building Society and their values. Understanding their mission and how they operate will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team you'll be working with or the training opportunities available. It shows that you’re engaged and thinking about how you can grow within the company.
