At a Glance
- Tasks: Welcome and support customers with their savings accounts through various methods.
- Company: A community-focused company dedicated to customer service and employee development.
- Benefits: Generous holiday allowance, pension scheme, wellbeing programmes, and your birthday off.
- Other info: Opportunities for volunteering and professional growth through training workshops.
- Why this job: Enjoy a varied role while making a positive impact in your community.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Desirable Skills and Experience:
- Some experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
- Microsoft Office - Word, Excel, Outlook and Office365.
Do you enjoy variety and working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge?
Here's what you will be doing:
You will welcome, support, and advise customers on their savings accounts, through a variety of methods. This role is varied and interesting and no day will be the same. While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
We want to help you develop. You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
We want to look after and reward you. You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off.
We want to help others. As well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Customer Service Advisor — Training & Community Impact in Cold Ash employer: Newbury Building Society
As a Customer Service Advisor at our company, you will thrive in a supportive and dynamic environment that prioritises your professional growth and community impact. With access to comprehensive training, generous holiday allowances, and unique benefits like paid volunteering days, we foster a culture of collaboration and care for both our employees and the communities we serve. Join us to make a meaningful difference while developing your skills in a role that offers variety and engagement every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor — Training & Community Impact in Cold Ash
✨Tip Number 1
Get to know the company! Research their values and community impact initiatives. This will help you connect your own experiences with what they care about, making you a more appealing candidate.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Show off your adaptability! Be ready to share examples of how you've handled varied tasks in previous roles. Highlighting your ability to juggle different responsibilities will resonate well with the job's dynamic nature.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team and community-focused mission.
We think you need these skills to ace Customer Service Advisor — Training & Community Impact in Cold Ash
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're all about excellent customer service, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can connect with customers effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing how you align with our values and mission.
Highlight Relevant Experience:If you've worked with customers before, whether internal or external, make sure to mention it! Share examples of how you’ve provided top-notch service and any admin tasks you’ve handled. We want to see what makes you a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Newbury Building Society
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled customer queries in the past, especially in challenging situations. Think of specific examples that showcase your ability to provide excellent service and support.
✨Show Off Your Communication Skills
Since this role requires excellent written and verbal communication, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully communicated with customers or colleagues, highlighting your adaptability and clarity.
✨Familiarise Yourself with Microsoft Office
Make sure you're comfortable using Microsoft Office tools like Word, Excel, and Outlook. You could be asked about your experience with these applications, so consider preparing a couple of examples of how you've used them in previous roles to enhance your productivity.
✨Embrace the Variety
This role promises a varied day-to-day experience, so express your enthusiasm for that! Share examples of how you've thrived in dynamic environments before, and be ready to discuss how you can adapt to different tasks and challenges as they arise.
