At a Glance
- Tasks: Support and advise customers on their savings accounts with a focus on excellent service.
- Company: Join a community-focused company that values customer service and personal development.
- Benefits: Generous holiday allowance, pension scheme, wellbeing programmes, and your birthday off.
- Other info: Opportunities for volunteering and involvement in local charity events.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 25753 - 27109 £ per year.
Customer Service Adviser - Thatcham branch - 12 month FTC
Location: Thatcham branch
Hours: Monday to Friday, 8.45am to 5.15pm (37.5 hours per week) Alternate Saturdays (paid as overtime) 8.45am to 12.15pm
Salary: Starting: £25,753 Target: £27,109.05
Interview: 90-minute competency-based interview held in our Thatcham branch. We aim to interview successful applicants within 1 week. Feedback will be provided regardless of outcome. Please note: We reserve the right to close this vacancy at any point.
Responsibilities:
- You will welcome, support, and advise customers on their savings accounts through a variety of methods.
- This role is varied and interesting and no two days will be the same.
- Your focus will be on providing excellent customer service through cashiering, actioning admin tasks, and a whole lot more.
Essential skills and experience:
- Some experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
Desirable skills and experience:
- Microsoft Office – Word, Excel, Outlook and Office365.
Benefits:
- We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices.
- No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
- We want to look after and reward you – you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
- We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities.
- All employees also receive two paid days of volunteering every year to help causes they feel passionately about.
Customer Service Advisor - Savings & Community Impact in Cold Ash employer: Newbury Building Society
As a Customer Service Advisor at our Thatcham branch, you will join a supportive and community-focused team that prioritises employee development and wellbeing. With generous benefits including a competitive salary, extensive holiday allowance, and opportunities for volunteering, we foster a culture of growth and engagement, ensuring that every day brings new challenges and rewards in a vibrant work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Savings & Community Impact in Cold Ash
✨Tip Number 1
Get to know the company before your interview! Research their values, community involvement, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your competency-based interview skills. Think of examples from your past experiences where you've demonstrated excellent customer service or problem-solving abilities. We want you to shine during that 90-minute interview!
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your enthusiasm and helps you understand if the role is a good fit for you. Ask about their community projects or how they support employee development.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Service Advisor - Savings & Community Impact in Cold Ash
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Customer Service Advisor. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this role, ensure your application is clear and concise. Don't forget to proofread for any typos or errors – we want to see your best work!
Highlight Relevant Experience:If you've worked with customers before, share specific examples of how you provided great service. This will help us see how you can contribute to our team and support our community impact goals.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Newbury Building Society
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled customer queries in the past, especially in challenging situations. Think of specific examples that showcase your problem-solving skills and ability to provide excellent service.
✨Familiarise Yourself with the Company
Do a bit of homework on the company’s values and community initiatives. Understanding their commitment to local charities and community impact will help you align your answers with what they care about. It shows you're genuinely interested in being part of their mission.
✨Practice Competency-Based Questions
Since the interview is competency-based, prepare for questions that ask you to demonstrate your skills through past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Show Enthusiasm for Learning and Development
Highlight your eagerness to grow within the role. Mention any relevant training or development you've undertaken and express your interest in taking on new responsibilities. This aligns well with their focus on employee development and community involvement.
