At a Glance
- Tasks: Welcome and support customers with their savings accounts through various methods.
- Company: A community-focused financial services provider dedicated to excellent customer service.
- Benefits: Generous holiday allowance, pension scheme, discounts, wellbeing programmes, and birthday off.
- Other info: Two paid volunteering days each year and ongoing training opportunities.
- Why this job: Enjoy a varied role while developing your skills and making a difference in the community.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Desirable Skills and Experience:
- Some experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
- Microsoft Office - Word, Excel, Outlook and Office365.
Do you enjoy variety and working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge?
Here's what you will be doing:
- You will welcome, support, and advise customers on their savings accounts, through a variety of methods.
- This role is varied and interesting and no day will be the same.
- While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
- We want to help you develop. You are provided with digital regulatory training and learning modules via our online platform.
- There will also be knowledge boosting workshops for you throughout the year.
- This is all underpinned through support from your team and manager.
We want to look after and reward you:
- You will receive a generous holiday allowance.
- Contributory stakeholder pension scheme.
- Access to our free NBS Rewards discounts and our wellbeing programmes.
- Your birthday off.
We want to help others:
- As well as providing financial services, we support our local communities.
- This means opportunities to volunteer, fundraise, and help with community events and activities.
- We give all our employees two paid days of volunteering each year.
Customer Service Advisor in Cold Ash employer: Newbury Building Society
As a Customer Service Advisor, you will thrive in a dynamic environment where no two days are the same, supported by a culture that prioritises your development and wellbeing. With generous holiday allowances, a contributory pension scheme, and unique benefits like birthday leave and paid volunteering days, we ensure our employees feel valued and engaged while making a positive impact in the community. Join us to enhance your skills through tailored training and workshops, all within a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cold Ash
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing scenarios with friends or family to boost your confidence and polish your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the resources we offer to help you succeed in your new role.
We think you need these skills to ace Customer Service Advisor in Cold Ash
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're all about excellent customer service, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the extra step!
Highlight Relevant Experience:If you've got experience working with customers, whether internal or external, make sure to mention it! Share examples of how you've provided top-notch service in previous roles, as this is key for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Newbury Building Society
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled customer queries in the past, showcasing your experience with both internal and external customers. Think of specific examples where you provided excellent service or resolved issues effectively.
✨Show Off Your Communication Skills
Since excellent written and verbal communication is key, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you had to communicate complex information simply. This will demonstrate your ability to connect with customers and colleagues alike.
✨Familiarise Yourself with Microsoft Office
Make sure you're comfortable using Microsoft Office tools like Word, Excel, and Outlook. You could be asked about your proficiency during the interview, so consider preparing a quick example of how you've used these tools in previous roles to enhance your productivity.
✨Embrace the Variety of the Role
This role promises variety, so express your enthusiasm for it! Share experiences where you've thrived in dynamic environments or taken on diverse tasks. Highlight your adaptability and willingness to learn, as this aligns perfectly with what they’re looking for.
